Dear Chelsea Allen
Thank you for sharing your experience with Happy Shuttle on Feefo since it helps us just become better and better for upcoming customers. I´m very sorry to hear this happened to you, please be assured that we've worked around the problem that make your reservation go wrong.
Again, I really apologize that this happened, and as a compensation we would like to offer you a no-charge round trip to Cancun & Riviera Maya. Please let me know if you would kindly accept this offer.
Kind Regards
Happy Shuttle Cancun
Christian Rovira