Green Olive Firewood 点评

Thank you for your feedback. We're sorry that your experience did not fully meet your expectations, although we're pleased to hear you were happy with the product itself. We did receive your request to delay delivery and responded as quickly as possible to explain that, unfortunately, your order had already been dispatched and was within the courier network, meaning we were unable to amend the delivery at that stage. We appreciate that this was frustrating and apologise that we couldn't accommodate your request. Your comments regarding the delivery communications have been noted and will help us continue to improve the overall customer experience. Thank you for taking the time to share your feedback. Kind regards, Green Olive Firewood

Thank you for your 5-star review and for taking the time to share your feedback. We're pleased to hear you found the charcoal to be clean burning. We also appreciate your comments regarding the proportion of smaller pieces. Our charcoal is a dense hardwood product that is extra graded to a premium specification, although as a natural product some variation can occur through handling and transport. Your feedback is valuable and helps us continue to improve. Thank you for choosing Green Olive Firewood, and we hope to serve you again soon. Kind regards, Green Olive Firewood

Thank you for your feedback. We're very sorry to hear that your order had not arrived. This is certainly not the experience we want any of our customers to have. Whilst courier issues can occasionally occur, we completely understand how frustrating it is when you're unable to receive your order as expected. If this matter has not already been resolved, please contact us at [support@greenolivefirewood.co.uk](mailto:support@greenolivefirewood.co.uk) with your order number and we'll investigate immediately and work towards a suitable solution. Kind regards, Green Olive Firewood

Thank you for your feedback. We're very sorry that your experience with this order did not meet expectations. We appreciate that you've already explained the issues in your previous review, so we won't ask you to repeat yourself. Please accept our sincere apologies for the inconvenience caused. One of our customer service team will be in touch with you shortly to discuss the matter and work towards a suitable resolution. Kind regards, Green Olive Firewood

Thank you very much for your thoughtful review. We're delighted to hear that you were impressed with the product and that you'll be returning as a customer. Your recommendation means a great deal to us. We also appreciate your feedback regarding our order updates and delivery communications. Whilst we're pleased the delivery timing wasn't an issue on this occasion, we recognise there's room for improvement in keeping customers informed throughout the order process, and your comments will be shared with the team. Thank you again for your support, and we look forward to supplying you again soon. Kind regards, Green Olive Firewood

Thank you for your feedback. We're pleased to hear that you were happy with the delivery and communication, but we're sorry that the product itself didn't meet your expectations. We'd really like to understand what you felt was average about the product, as customer feedback is invaluable in helping us improve. If you could contact us at [support@greenolivefirewood.co.uk](mailto:support@greenolivefirewood.co.uk) with your order details and a little more information, we'd be happy to investigate and see if we can put things right. We appreciate you taking the time to share your experience. Kind regards, Green Olive Firewood

Thank you for your feedback. We're very sorry to hear that your products had not arrived. This is certainly not the experience we want for our customers. Whilst courier issues can occasionally occur, we understand how frustrating it is when an order does not arrive as expected, particularly when you have made plans around it. Please contact us at [support@greenolivefirewood.co.uk](mailto:support@greenolivefirewood.co.uk) with your order number if this matter has not already been resolved, and we will investigate immediately and work towards a suitable solution. Kind regards, Green Olive Firewood

Thank you for your feedback. We're very sorry to hear that your experience resulted in you having to chase outstanding items. We completely understand that this is frustrating and not the level of service we aim to provide. Occasionally, parcels can become separated within the courier network or issues can arise during transit, but we appreciate that this is little consolation when you're left waiting for part of your order. Please accept our apologies for the inconvenience caused. If there are any outstanding issues that have not yet been resolved, please contact us at [support@greenolivefirewood.co.uk](mailto:support@greenolivefirewood.co.uk) and we'll be happy to assist. Kind regards, Green Olive Firewood

Thank you very much for the 5-star review. We're delighted to hear you were pleased with your purchase and that the order arrived quickly in time for your weekend BBQ. There's nothing worse than waiting on charcoal when the weather is perfect for cooking outdoors! We really appreciate your support and hope you enjoyed a fantastic BBQ. Kind regards, Green Olive Firewood