Gray Line 点评

Hello, Thank you for taking the time to share your feedback regarding your Grand Canyon Tour - South Rim from Las Vegas. We are truly sorry that your experience did not meet your expectations, and we appreciate you bringing this to our attention. At Gray Line Worldwide, we take all feedback seriously, especially when a guest feels disappointed with their experience. Your comments and the rating you provided are important to us, and we want to ensure we fully understand what happened. Our team has begun reviewing the details of your feedback and will investigate the matter further with the relevant team. Please allow us some time to conduct a thorough review. We will follow up with you within the week once our investigation is complete. Thank you again for sharing your experience. We greatly appreciate your patience and are always available to assist at support@grayline.com. We’ll be in touch soon. Kind regards, The Gray Line Worldwide Support Team

Hello, Thank you for taking the time to update your review regarding your Grand Canyon Tour - South Rim from Las Vegas. We truly appreciate your understanding and are grateful that you gave us the opportunity to clarify the matter with our local operating team. Your updated feedback means a great deal to us, as guest satisfaction remains one of our top priorities. We are very glad to hear that you enjoyed the tour, and we sincerely hope it became a memorable part of your visit. We truly appreciate your support and hope to have the opportunity to welcome you again on another Gray Line experience in the future. Thank you once again for your time and support. Should you need any further assistance in the future, please do not hesitate to reach out to us at support@grayline.com. Kind regards, The Gray Line Worldwide Support Team

Hello, Thank you for taking the time to share your feedback regarding your Hop On Hop Off Double Decker 1-Day Tour with Live Guide experience. We are truly sorry to hear that your experience with the tour operations, stop visibility, guide experience, and traffic conditions did not meet your expectations, and we appreciate you bringing these concerns to our attention. At Gray Line Worldwide, we take all feedback seriously, especially when a guest feels disappointed with their experience. Your comments and the rating you provided are important to us, and we want to ensure we fully understand what happened. Our team has begun reviewing the details of your feedback and will investigate the matter further with the relevant local team. Please allow us some time to conduct a thorough review. We will follow up with you within the week once our investigation is complete. Thank you again for sharing your experience. We greatly appreciate your patience and are always available to assist at support@grayline.com. We’ll be in touch soon. Kind regards, Gray Line Worldwide

Hello, I would first like to thank you for choosing Gray Line and apologize for your less-than-satisfactory experience. As a global leader in sightseeing tours throughout the world, we deeply value customer feedback. As such, we have looked into your booking and communicated with our team in Montreal regarding the events on the date of your tour. They advised that city regulations unfortunately do not permit the placement of additional street signage, as these may be confused with public transportation signage. They also shared that external factors such as traffic conditions are beyond their direct control. Additionally, we contacted you via email on May 17 regarding your feedback and, as a gesture of goodwill, an additional day on the Hop-On Hop-Off service was offered. However, we understand that this was unfortunately not suitable due to your travel schedule, and we sincerely apologize that we were unable to provide a resolution that better accommodated your situation. Therefore, we will now proceed with closing this ticket and complaint. Should you need anything further, please feel free to contact us at support@grayline.com. Kind regards, The Gray Line Worldwide Support Team