Grape Tree 点评

Good morning Irene,

thank you for taking the time to offer your feedback on our service. As you can imagine with the large number of product lines that we hold as a business (approximately 1000) that unfortunately from time to time there are discrepancies in the stock levels. Upon realising the error our online staff sourced the missing item from one our retail stores in order to minimise the delay as far as possible. 

In any case we would like to apologise for the inconvenience. If you would like to get in touch with us at online@grapetree.co.uk we will arrange a voucher for 20% off your next order with us.

Regards

Grape Tree

Good afternoon Sophie,

thank you for taking the time to give your feedback.

We certainly acknowledge that there were issues with our previous courier on occasion which is why we moved to Parcel Force from the end of March to take advantage of their fully tracked services with the intention of shortening delivery times and improving the customer experience. Customers can now track their parcel all the way to their door via email and SMS notifications and even rearrange the delivery date if they are not going to be available. 

I can also reassure you that our staff did contact the courier at that time as promised but unfortunately the instructions given were not followed. Another reason to make the move that we have done.

Regards

Grape Tree