The engineer realigned my sky q satellite and switched my sky back on and now every channel works perfectly, 5 out of 5 stars for grande digital.
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受信赖的顾客
经 Feefo 确认
11 months ago
First class service
The engineer was extremely professional and provided my with very useful information and guidance in finding the best solution.
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受信赖的顾客
经 Feefo 确认
11 months ago
Technician was very approachable and explained everything I needed to know
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受信赖的顾客
经 Feefo 确认
11 months ago
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受信赖的顾客
经 Feefo 确认
12 months ago
Valued as a customer
I was kept informed about the appointment I had made. Dave the engineer was pleasant and very helpful when we explained what the problem was. I felt valued as a customer
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WA
WENDY ADAMS
经 Feefo 确认
Baildon
12 months ago
WENDY ADAMS 就 grandedigital.co.uk 说了什么:
Professional
On time, friendly and very knowledgeable. He explained what he was going to do. Darren cleaned up after himself as he went along.
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MM
MARY MANSON
经 Feefo 确认
1 year ago
MARY MANSON 就 grandedigital.co.uk 说了什么:
A really bad experience
The service was appalling. My appointment was cancelled twice. I was contacted on the third day to say an engineer would be with me in an hour’s time. Shortly after that, I was contacted by the...
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Grande Digital
grandedigital.co.uk
12 months ago
Good afternoon --
Thank you for taking the time to share your experience, we are sorry to hear about the frustration and disappointment caused by the issues with your appointments and the delays in resolving your problem. This is far from the level of service we aim to deliver, and we completely understand how upsetting it must have been to be left without a working TV over the weekend.
Please accept our sincere apologies for the inconvenience caused by the repeated cancellations and the further delay due to the unforeseen circumstances with the engineer. We should have communicated with you more effectively and ensured a smoother resolution of your issue.
Thank you again for bringing this to our attention, and we are sorry that we fell short of your expectations.
Kind Regards,
The Grande Digital Team
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ST
Steve
经 Feefo 确认
Oldbury
1 year ago
Steve 就 grandedigital.co.uk 说了什么:
Excellent service. Dave the engineer explained everything. Top class
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JK
JOHN KIRK
经 Feefo 确认
Darvel
1 year ago
JOHN KIRK 就 grandedigital.co.uk 说了什么:
Exactly what i wanted, the work was carried out quickly and cleanly. I would be happy to recommend them.
