Goodfellow 点评

Hello Michael, Thank you for reaching out and sharing your feedback with us. I sincerely apologize for any frustration you have experienced regarding the documentation required by your purchasing department. We value your business and are committed to supporting your purchasing needs. To address this issue, we have reached out to your team to clarify exactly what documentation is needed, but unfortunately have not yet received a response. We are eager to resolve this as quickly as possible so your purchasing department can move forward with issuing purchase orders. If there is any additional information or specific documentation your team requires, please let us know at your earliest convenience. We are ready to provide whatever you need and ensure a smooth process for your future orders. Thank you again for bringing this matter to our attention. We appreciate your patience and look forward to continuing our partnership. Best regards, Kyle Fearn

Thank you for sharing your feedback. Once again, I am sorry that it wasn't up to our usual standard, and the standard you expect. As confirmed by our team, we undertook a full internal review of the journey your enquiry took, and identified where the errors occurred. Training has been put in place to try and stop this happening again. Thank you again for your valuable feedback, and I'm pleased that the goods arrived correctly and in a timely manner. Kind regards Kyle - Head of Sales Operations.

Vielen Dank für Ihre 5‑Sterne‑Bewertung! Wir freuen uns sehr, dass Sie mit unserem Service zufrieden waren. Ihr positives Feedback bedeutet uns viel!

Hi, Thank you for your feedback, and once again, please accept my apologies that the experience we offered wasn't up to our usual standard. I hope your ongoing conversation with Amy in our team has resolved the issue, and provided clarity and transparency about the rest of your order. Kind regards, Kyle - Head of Sales Operations