Off to a very bad start. Would not reccommend to anyone.
I agreed to monthly installments and the whole years premium was taken out and I had to contact progressive to request reimbursement. Even with a rush on it will take 3 days to return to my account...
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Caleigh
The Good Sam Insurance Agency
9 years ago
We are so sorry to hear that and very much understand your frustration. We will take a listen to the call with your agent to see if there was a misunderstanding or what exactly was the cause of the confusion. If we have any questions, please know that we will be in touch. We appreciate your bringing this to our attention and hope to better this situation going forward.
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Trusted Customer
经 Feefo 确认
Albuquerque, NM
9 years ago
Trusted Customer 就 The Good Sam Insurance Agency 说了什么:
The agent was very thorough and knowledgeable of the product purchased.
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Trusted Customer
经 Feefo 确认
9 years ago
Trusted Customer 就 The Good Sam Insurance Agency 说了什么:
The experience was satisfactory.
The customer service representative was efficient and quick to follow up and call back. Unfortunately the first quote was wrong for the RV we purchased, Destination Trailer ( Progressive does not...
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Caleigh
The Good Sam Insurance Agency
9 years ago
We are very sorry to hear that. We certainly understand your frustration and look forward to having more knowledge about this situation soon. If we have any questions, would you mind if we reached out to you? We want to learn as much as we can about what transpired so as to provide better coaching and training to our agents if necessary. Thanks, again, for choosing The Good Sam Insurance Agency. We appreciate your business greatly.
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Trusted Customer
经 Feefo 确认
9 years ago
Trusted Customer 就 The Good Sam Insurance Agency 说了什么:
great cuatomer service!
Greg was very informative. He knew all the answers and I really felt he was trying to find me the best insurance for my needs, not just getting a sale.
Caleigh
The Good Sam Insurance Agency
9 years ago
Thank you so much for your five-star review of your Good Sam Agent Greg. We very much appreciate your thorough review and look forward to serving your insurance needs going forward. Thanks, again, from your friends at The Good Sam Insurance Agency.
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Trusted Customer
经 Feefo 确认
Boone nc
9 years ago
Trusted Customer 就 The Good Sam Insurance Agency 说了什么:
Great service easy to understand
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Trusted Customer
经 Feefo 确认
9 years ago
Trusted Customer 就 The Good Sam Insurance Agency 说了什么:
It was okay
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Trusted Customer
经 Feefo 确认
9 years ago
Trusted Customer 就 The Good Sam Insurance Agency 说了什么:
Randy was professional, polite, patient and helpful.
See comment below
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Trusted Customer
经 Feefo 确认
9 years ago
Trusted Customer 就 The Good Sam Insurance Agency 说了什么:
Kate is the young lady that took care of me.She is excellent in everyway1Thanks
Caleigh
The Good Sam Insurance Agency
9 years ago
You are so welcome! We look forward to sharing your review with Kate and the rest of our Good Sam team. Thanks so much!
