The ticket itself was fine, however after booking i received an email to say that checked baggage is not included. At the time of booking it clearly stated "standard economy" on the ticket and not...
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Mavyreen
Globehunters
4 years ago
Thank you for your feedback. We apologize for the
inconvenience in your reservation. You deserve a smooth and trouble-free
experience when you travel with us. We're truly sorry that this booking was an
exception.
We have raised this case to our developers to investigate
further and make sure there is no lack of clarity about the fare types on our
website.
We hope we can have the opportunity to serve your travel
needs again in the future.
We appreciate your understanding!
The Globehunters Team.
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MD
Mr Barry O'Donohoe
经 Feefo 确认
4 years ago
Mr Barry O'Donohoe 就 Globehunters 说了什么:
Excellent, efficient service and cost-effective for our business, recommend
Excellent, efficient service and cost-effective for our business, recommend
Mavyreen
Globehunters
4 years ago
Glad to know that we provided you with the highest level of customer service! Wishing you a safe and happy trip!
If you need further assistance, please do not hesitate to contact us.
0
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MQ
Mr John Quinn
经 Feefo 确认
4 years ago
Mr John Quinn 就 Globehunters 说了什么:
Excellent service on a last minute flight booking to US.
Quick, efficient, attentive with great communication. Great value for money.
Mavyreen
Globehunters
4 years ago
Thank you very much for your fab review! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)
0
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MD
Mr Joseph Deguara
经 Feefo 确认
4 years ago
Mr Joseph Deguara 就 Globehunters 说了什么:
good
good price but the extremely high price when purchasing luggage
Mavyreen
Globehunters
4 years ago
Thank you very much for the rating and your feedback!
If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)
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受信赖的顾客
经 Feefo 确认
4 years ago
Responsive and accommodating!
Responsive and helpful, dealt with Grover who was all too accommodating. Will use again, makes a huge difference being able to deal with a person who can resolve your queries,
Mavyreen
Globehunters
4 years ago
Glad to know that we provided you with the highest level of customer service! Wishing you a safe and happy trip!
If you need further assistance, please do not hesitate to contact us.
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受信赖的顾客
经 Feefo 确认
4 years ago
Requires more clary as extra money was requested for baggage which wasn’t clear in the price schedule. It is a hidden charge.
Mavyreen
Globehunters
4 years ago
We are sorry to hear that the booking process wasn't as expected and we do apologise that it wasn't very clear that the baggage cost isn't included in the price. We have already raised this issue to the relevant departments and they will do everything they can for this not to happen in the future.
If you need further assistance, please do not hesitate to contact us.
Wishing you a safe and happy trip!
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MS
Mr Stephen Smith
经 Feefo 确认
4 years ago
Mr Stephen Smith 就 Globehunters 说了什么:
they got my my flight and quickly
Mavyreen
Globehunters
4 years ago
Thank you very much for your fab review! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)
0
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LL
LLY
经 Feefo 确认
London
4 years ago
LLY 就 Globehunters 说了什么:
will definitely use Globehunters again.
Rhythm from Globehunters assisted me with my query, he put my mind at rest and sent my documents through within a few hours.
Mavyreen
Globehunters
4 years ago
Glad to know that we provided you with the highest level of customer service! Wishing you a safe and happy trip!
If you need further assistance, please do not hesitate to contact us.
0
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受信赖的顾客
经 Feefo 确认
4 years ago
Very good service
Mavyreen
Globehunters
4 years ago
Glad to know that we provided you with the highest level of customer service! Wishing you a safe and happy trip!
If you need further assistance, please do not hesitate to contact us.
0
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受信赖的顾客
经 Feefo 确认
4 years ago
Thank you for helping as I needed to pay extra for my luggages.
Operator was friendly and helpful.
I will be contacting and booking again if my trip goes well in July .Will keep you posted thanks
Mavyreen
Globehunters
4 years ago
Thank you so much for the review! We're so glad you are happy with our customer service! It means a lot to us to know that you really appreciated our services and we will send your compliment to our staff as well.
If you need further assistance, please do not hesitate to contact us.
Wishing you a safe and happy trip!
