Gemporia 点评

Thank you for your feedback. We're sorry that you were unhappy with the time it took to be delivered. Delivery to the US is estimated to be within 5-8 business days however as resizing was ordered for the item it did mean it could take a bit longer. We can see that your order has now been delivered and hope that it was as you hoped. If you do need any assistance please contact us on +44 1218 126486. Kind regards Gemporia

Hi Shaz, Thank you for your review. We’re sorry to hear that you’ve been left feeling frustrated by the lack of communication regarding your refund. We can confirm that your return was scanned back in our warehouse on the 5th of May, and your refund has now been authorised today. Please allow a few working days for the funds to appear back in your account, depending on your payment provider. We apologise for the delay and any inconvenience caused. If there’s anything further we can assist you with, please don’t hesitate to contact us on 0800 330 8000. Kind regards, Gemporia.

Hi Sarah, Thank you for your review. We’re sorry to hear that your earrings arrived damaged, with the posts bent, and we completely understand how disappointing this must have been. We will share your feedback with the relevant teams to prevent such issues in the future. We can also confirm that a full refund was issued today, and we apologise for the inconvenience caused. If there’s anything else we can assist you with, please don’t hesitate to contact us on 0800 330 8000. Kind regards, Gemporia