We wanted to split our reservation for 2 deposit 50-50. System would not allow. Called and were told we could not do that. That means if we wanted to book to each Pay our deposit separately we...
We traveled with Friendly Planet to Ireland before but my brother booked the trip for us. We had an amazing trip. We booked last week and have not received any documents about our trip yet Maybe I’m...
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Greg
Friendly Planet
8 years ago
Hi Mary Anne, don't worry you are not being over anxious. But rest assured you are booked on your tour and we are working diligently on our end to make your experience as seamless as possible. You were sent a confirmation email on the day you booked, 12/24. You also received a second confirmation email on 12/27. Occasionally these emails go to a spam folder so if you did not receive them you may want to check there. We also mailed out a physical paper confirmation pack on 12/27. So keep your eyes out for that in the mail. We very much hope you enjoy your tour and if you have any other issues feel free to reach out to our Reservations Manager, Katherine Howard, at 800.555.5765.
TC
Trusted Customer
8 years ago
I have to revise our comments in all fairness to Friendly Planet. After speaking with my brother he assured me that there is a short period after booking when all information is gathered and printed up before sending it to the consumer. And there was the holiday in between. We have received all our paperwork and are planning our upcoming trip.
I confidently revise my first review and look forward to a great experience!
This will be my third excursion traveling with Friendly Planet. My previous experiences to Cuba and South Africa were great. If the same level of service and value hold for Vietnam, I will look for...
Nicole, the lady that I worked with on our Japan Express tour, was excellent. She had great ideas on our day at leisure, and understood exactly what I wanted. Everything she did was correct on our...
Was out of town when I booked and could not give passport info, but web site gave me
only 24 hours to give information. Fyi,
Have had great trips with friendly planet
Upscale journeys at an amazing value, delivered with the same warm, caring personal attention we've offered for 35 years. Discover your next adventure.
Upscale journeys at an amazing value, delivered with the same warm, caring personal attention we've offered for 35 years. Discover your next adventure.
