forward2me 点评

Hi there, Many thanks for your feedback, We are sorry you feel dissatisfied. We have recently deployed a Price Match Guarantee to all existing customers because we understand that finances are stretched and all of our customers need the assurance that they will receive great value every time they ship. I have sent you a direct email to discuss your queries and concerns in more detail and to determine if we could offer you a price match guarantee for the difference based on the shipping price and courier option you were offered for your recent shipment with our services. We are looking forward to your response via email and we are keen to help resolve all of your concerns and disputes amicably. I hope the information I have provided to you is useful, we hope this issue will not deter you from using our services again in the future and that you will reconsider your current rating. Kind Regards Hayley