forward2me 点评

Hi, Many thanks for your feedback. We are sorry that you feel dissatisfied with our service, however, as was advised to you previously, by our Customer Experience agents, the document approval procedure from our Germany warehouse is viewable to all customers' from the Germany page on our website and can also be found from our FAQ'S page, 'READ MORE', https://forward2me.zendesk.com/hc/en-gb/articles/360016227500-Why-do-I-need-to-upload-a-passport-and-utility-bill-when-shipping-from-the-German-address- The document approval process from Germany is a new security policy that has been built onto our system to ensure additional security and protection for both our customers and our service by the request of Germany authorities-not forward2me. Forward2me would only use the provided forms of identification for no other reason than if working with the police and German authorities in any events of a fraud claim. We do not share this other than with official authorities and only on request. The information is stored and transmitted in an encrypted form. I can see that you continuously refused to provide the requested documentation for approval for shipping your package from our Germany warehouse and this resulted in your package exceeding the 30 free storage days but as a one time only gesture we offered to waver all additional storage charges and we authorised shipping for your package at Germany from our side. Please note, if you should choose to ship from our Germany warehouse again and if you do not provide the requested documents from your account you will not be approved for shipping from the Germany warehouse again, you will be restricted to proceed with shipping your packages and the only available options for your packages would be return to sender or disposal. We apologize for any inconvenience this may have caused you. We hope this information that we have provided to you is useful, we hope the issues you have experienced through our service do not deter you from shipping with us again in the future and we hope you will reconsider your current rating of our service. Kind Regards Hayley