Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

Flooring Direct评论

显示全部1,748条点评

Amy

4 years ago

Amy 就 Flooring Direct 说了什么:

Terrible, flooring was thrown over fence in garden and subsequently stolen. Complaint sent and no correspondence received! Disgusting

受信赖的顾客

5 years ago

Never received my product, sent an email asking where it was. Received no response just a refund back into my bank account. I would not recommend this company.

Flooring Direct

5 years ago

Hi there, thank you for taking the time to leave a review, your feedback is appreciated. I'm very sorry to hear of the problems with you order, could you kindly contact me so that i can try to resolve this for you. Thanks-Hayley hayley@flooringdirect.co.uk

Flooring Direct

5 years ago

Hi there, Thank you for contacting me via email, we have since sent this Mat FOC to you, with our apologies for the issues you have experienced. Kind regards Hayley

受信赖的顾客

5 years ago

Following on my original review Flooring Directs contacted me to resolve the issue and I have since received the mat I wanted! The mat is brilliant and a real talking point as well as good quality. Thank you.

Flooring Direct

5 years ago

Thank you so much for your lovely comments, I'm grateful for the opportunity to rectify things for you! Please don't hesitate in contacting us again, if you require anything further. Kind regards Hayley

受信赖的顾客

5 years ago

Awful

Ordered months ago and still not received. No one picks up the phone or responds to emails. Had to contact PayPal to get a refund. Avoid at all costs.

Flooring Direct

5 years ago

Hi there, Thank you for taking the time to leave us your feedback, we value the chance to try to make this right for you. Could you possibly email me please? Hayley@flooringdirect.co.uk so that we can discuss this further. I'm so sorry that you were disappointed, and i will look forward to discussing your experience with you. Kind regards Hayley

Flooring Direct

5 years ago

Hi there, Thank you for taking the time to contact me, I trust you are satisfied with the solution I have provided for you? We are genuinely grateful for the opportunity to rectify our lack of service. Best wishes Hayley

Linda Bell

5 years ago

Linda Bell 就 Flooring Direct 说了什么:

Flooring profile

Great product and great service, finishes the flooring superbly

Flooring Direct

5 years ago

Hi There! Thank you so much for your comments, we really do appreciate your custom, and the time you have taken to review our product and our service. We hope to see you again! Kind regards Hayley-Flooring Direct

受信赖的顾客

5 years ago

:-)

item and ordered and delivered as requested

Flooring Direct

5 years ago

Good Morning! Thank you so much for your review, you have put a smile on our faces on a Monday morning, Usually this takes a lot of coffee and cake! We appreciate your custom, please do contact us again, if we can assist with anything further. Best Wishes Hayley-Flooring Direct

Sandra Dudley

5 years ago

Sandra Dudley 就 Flooring Direct 说了什么:

scam. i would never recommend them to anyone

they took the payment but we never received the flooring and didn't respond to me when i chased them

Flooring Direct

5 years ago

Sandra, could you please contact me urgently, so that I can find the whereabouts of your order, or refund this if it has been lost in transit. I can assure you, we are a family-owned and run business, we would never leave our customers without goods or a refund. Kind regards Hayley

Manchester

5 years ago

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AR 就 Flooring Direct 说了什么:

Very pleased

I’m so pleased with this flooring. It seemed to be the exact same but half the price of elsewhere so we were a bit nervous but we didn’t need to be. The flooring is great and looks amazing. I don’t...

Flooring Direct

5 years ago

What a wonderful review! Thank you so much Alice! We hope to deal with you again in the future. Have a great day! Hayley 🤩

受信赖的顾客

5 years ago

Don’t use.

Terrible communication. Even though what I ordered they said was in stock, after three weeks of waiting they said it was actually not in stock!? Definitely won’t be using them again.

Flooring Direct

5 years ago

Hello there, I'm very sorry to hear that your product line went out of stock, could you contact me personally, so that I can discuss this with you further, please? Kind regards, Hayley.

Cally

5 years ago

Cally 就 Flooring Direct 说了什么:

Good service, great pricing, fast delivery.

I have never used Flooring Direct before but based on my recent experience, I would certainly use them again. Good service, great pricing, fast delivery and exactly what I ordered. I even had an...

Flooring Direct

5 years ago

Thank you so much for your kind review, it is lovely to hear from our customers, and we are especially grateful for you taking the time to leave us these comments. Thank you again for your custom. Best Wishes from all of us here at Flooring Direct. -Hayley

Ian Long

Hinckley

5 years ago

Ian Long 就 Flooring Direct 说了什么:

Great Service!

Excellent communication. We ordered an item incorrectly and phoned them to amend the online order. They resolved the issue within minutes and the correct item arrived promptly.

Flooring Direct

5 years ago

Awesome! I'm really pleased that the team managed to resolve the problem for you, please get in touch again if we can assist you with anything further! Thanks - Hayley

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Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？