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Flex Insurance 点评 | {{merchantUrl}} 的客户服务点评 | Feefo

显示全部261条点评

KENNETH

经 Feefo 确认

3 years ago

KENNETH 就 Flex Insurance 说了什么:

Service was fully online, but was easy to use and had an appropriate result. Cost is very competitive and suited us at this time.

Brett

Flex Insurance

3 years ago

Hi Kenneth, Thank you for your feedback regarding our online site and the ease of getting a policy. Great to hear our pricing is competitive. Kind regards, Brett Power Direct Portfolio Support

John

经 Feefo 确认

3124

3 years ago

John 就 Flex Insurance 说了什么:

Rarely give 5 star. Auto teleresponse voice was not to my liking, sounded 'uneducated' and of doubtful trust, nearly hung up! Nevertheless the live staff were good and overcame by lack of confidence....

Brett

Flex Insurance

3 years ago

Hi John, Thank you for your feedback and great to read that our team overcame the teleresponse. Can you please let me know what more the teleresponse, as I would love to get your thoughts on this to make improvements. My email is brett.power@chu.com.au Looking forward to hearing from you. Kind regards, Brett Power Direct Portfolio Support

Lenai

经 Feefo 确认

3 years ago

Lenai 就 Flex Insurance 说了什么:

Satisfied with my experience.

Communication was helpful.

Brett

Flex Insurance

3 years ago

Hi Lenai, Thank you for your feedback. Can you please email me to let me know where we could have improved to get a higher rating. brett.power@chu.com.au We always strive to give the highest experience and more details would be great to receive. Looking forward to hearing from you. Kind regards, Brett Power Direct Portfolio Support

Andrew

经 Feefo 确认

3 years ago

Andrew 就 Flex Insurance 说了什么:

Excellent.

Brett

Flex Insurance

3 years ago

Hi Andrew, Thank you for your feedback. Have a great day. Kind regards, Brett Power Direct Portfolio Support

Angela

经 Feefo 确认

3 years ago

Angela 就 Flex Insurance 说了什么:

Helpful and responseful

Good response to questions. Felt I could ask questions without being made out to feel like it was a stupid question!

Brett

Flex Insurance

3 years ago

Hi Angela, Thank you for your feedback. I will share this with Miche, who was assisting you. Have a great day. Kind regards, Brett Power Direct Portfolio Support

Beryl

经 Feefo 确认

Melbourne

3 years ago

Beryl 就 Flex Insurance 说了什么:

The person in sales I dealt with was very helpful in giving me different options which helped me decide on the correct policy for our needs. The cost of our policy was very competitive also.

Brett

Flex Insurance

3 years ago

Hi Beryl, Thank you for your feedback. It was a pleasure quoting your policy and I look forward to assisting you again. Have a great weekend. Kind regards, Brett Power Direct Portfolio Support

HERBERT

经 Feefo 确认

3 years ago

HERBERT 就 Flex Insurance 说了什么:

They do not reply to emails

Brett

Flex Insurance

3 years ago

Hi Herbert, Thank you for your feedback and sorry to hear that we have not responded to your email. I can see that our team spoke to you, this morning. I will be investigating this further. Sorry again for this. Kind regards, Brett Power Direct Portfolio Support

Damon Casci

经 Feefo 确认

Melbourne

3 years ago

Damon Casci 就 Flex Insurance 说了什么:

Lillian, Sara and the Flex team are always professional and a pleasure to deal with. Importantly for our business, when a request or issue is flagged as an urgent the Flex underwriting team will be...

Brett

Flex Insurance

3 years ago

Hi Damon, Thank you for this feedback. I will be sharing this with the team and General Manager. Have a nice afternoon. Kind regards, Brett Power Direct Portfolio Support

受信赖的顾客

经 Feefo 确认

3 years ago

Good communication and turnaround by Siobhan and Lillian! Will definitely be back

Brett

Flex Insurance

3 years ago

Hello, Thank you for this feedback and I will be sharing this with Siobhan, Lillian and their managers. Looking forward to assisting in the future. Kind regards, Brett Power Direct Portfolio Support

Natalie Andersen

经 Feefo 确认

3 years ago

Natalie Andersen 就 Flex Insurance 说了什么:

Amazing service!

The staff at Flex have been so helpful and I can count on them to provide the services that I require in a timely manner and to the best of their ability. I have never had any complaints when dealing...

Brett

Flex Insurance

3 years ago

Hi Natalie, Thank you for this feedback and recommendation. I will be sharing this with the team. Kind regards, Brett Power Direct Portfolio Support

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