The fitting of my heater was done smoothly and quickly and the old one was taken away with no mess. I am currently awaiting acknowledgement from Fischer over some false information I was given by the...
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Adam
Fischer
10 years ago
Good Morning Karen
Thank you for your review and for bringing this to our attention. Please be assured that we will look into this matter further and contact you shortly with a response. In the mean time please accept our sincere apologies for the miscommunication. Please be assured of our best intentions at all times.
Both the estimator and the installation team were very efficient and polite.
Adam
Fischer
10 years ago
Good Morning Roy - thank you for your review!
We are pleased you enjoyed your customer journey with Fischer - your satisfaction is important to us. Please don't be afraid to contact us if you have any questions down the line! Thank you for choosing Fischer to heat your home.
Really very happy with the two chaps that installed the radiators, but cannot really comment on their efficiency until winter comes and we can see how efficient they are. I would however like to say...
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Adam
Fischer
10 years ago
Thank you for your review of Fischer Heating, Mr and Mrs Cale!
We are sorry for the initial problem and would like to reassure you that we are here to advise or assist whenever you have any questions. Thank you for choosing Fischer to heat your home. Please stay in touch!
We are very pleased with the heater and believe it will be invaluable when the winter comes. We like the fact that it can be programmed to work without constant changes and is easy to do.
Adam
Fischer
10 years ago
Good Morning Mrs Perry - thank you very much for reviewing Fischer Heating!
We are pleased to know you are happy with your purchase, and the programmability of the thermostat and heating system. Total controllability is what makes our heating system so special, as you are no longer at the mercy of the old style bulky night storage heaters that appeared to come on when they wanted to - even when you didn't need the heat! Thank you for choosing Fischer to warm your home - this winter is going to be cosy!
Our new heating system was installed just before the cold spell and keeps us much warmer than our old system. We are very pleased with it. The Fischer installation team were excellent;. The...
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Adam
Fischer
10 years ago
Good Afternoon Mr and Mrs Clay - thank you for your review of Fischer Heating.
Its excellent to hear that you are both much warmer following the recent installation of your new German manufactured, electric storage heaters. We are very pleased that you have enjoyed your customer journey and feel confident with how the system operates - total controllability at your finger tips! Now you can relax and enjoy the heat you want, exactly when you want it!
Survey and installation carried out in a professional manner. Too early to tell what savings will be made over previous economy 7 heaters. Not the cheapest on the market but I guess you normally get...
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Adam
Fischer
10 years ago
Good Morning Mr Witt
Thank you for your review of Fischer Future Heat - we are glad you enjoyed your customer journey with us, and appreciate that you may not yet have received a recent bill. We are confident you will soon start to see savings. Don't forget to refer to the guidebook or give our customer advisers a quick call if you forget what to do with the thermostats or need any assistance. Thank you for choosing Fischer to heat your home.
Swift and easy installation, following informed and pleasant visit from Technical Representative who did not in any way pressurise us to buy. Price was a shock, but heaters have proved to be...
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Adam
Fischer
10 years ago
Good Morning Leslie - thank you for your review of Fischer heating.
We are pleased you enjoyed your customer journey with Fischer, and that you have found the heaters to be excellent for your property. It sounds like you have now got the system down and have total control over the heat you want when you need it, which is great. If the system is used as advised, you should certainly see a reduction in costs, units and energy consumption soon enough - just like thousands of our other customers have seen since having Fischer's German manufactured, smart electric storage heaters installed!
Representative/Engineer was punctual and knowledgeable and made us feel that we were making the right choice for our needs. There was a slight feeling of being pressured into making the decision...
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Adam
Fischer
10 years ago
Good Morning Mr Yarnall.
Thank you for your review - we are sorry it is not all positive. We apologise for the issues you encountered along your customer journey with Fischer and for failing to meet your expectations on this occasion.
Unfortunately, occasional staff sickness is beyond our control and as the routes were already full on that day we were unable to send anybody else to meet you and regrettably the appointment was rebooked. We compensated you for this and do feel that this part of your experience was dealt with accordingly. However, we apologise for the unnecessary journey and distance travelled as the holiday let was 120 miles away from your home.
We are very sorry the thermostat instructions were not received and assure you a copy of these have been posted to your home address again today. We hope these are helpful and would reassure you to contact us if you ever need assistance again.
We apologise, too, for the lack of contact since the installation, but the person from our technical team that you had been dealing with has actually since left the company. If you require any further assistance please do not hesitate to contact us. We would love the opportunity to try and make your experience more positive if we can.
Fantastic service and fitting and it has made a wonderful difference to my home - always warm and comfortable.
Adam
Fischer
10 years ago
Good Afternoon Marie, thank you very much for your review of Fischer Heating on Feefo!
Its great to hear you felt the service we delivered was Fantastic and that the new heaters have made such a difference to your property! Thank you for choosing Fischer to heat your home.
Good Morning Mr and Mrs Case - thank you for your review if Fischer Heating.
Its great to receive your feedback and we are glad to know you are happy with the product and service we delivered! Remember, your heating is now under a full 10 Year Manufacturer Guarantee for peace of mind. Although unlikely, should you have any problems, please do not hesitate to contact our team of advisers who are happy to assist!
100% Efficient Electric Heating Solutions. With over 75 years of manufacturing experience, Fischer is the UK's leading supplier of electric radiators, boilers, electric water heating and air source heat pumps.
100% Efficient Electric Heating Solutions. With over 75 years of manufacturing experience, Fischer is the UK's leading supplier of electric radiators, boilers, electric water heating and air source heat pumps.
