Got the order wrong, got them fitted.then had trouble with one of the heaters ,they made excuses and said it was our fault .would not repair it.10 year guarantee
what a joke. never use or recommend...
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Lucy
Fischer
8 years ago
Good afternoon Mrs England and thank you for taking the time to share your feedback!
We're sorry to hear that your journey with us has not run as smoothly as our customers can usually expect, however from reviewing our notes it is apparent that you were using one of your heaters in a different room to which it was intended.
As you will remember from your survey, our heaters are sized specifically for the room they are intended for and using them in a different room will void the guarantee. You moved one of your heaters into a different room, causing the heater to work harder to compensate for a different level of heat loss. This caused damage to the thermal cut off, which is designed to protect against overheating. As per the terms and conditions of your contract, Fischer is entitled to charge for a service call for issues that fall outside of the scope of the guarantee.
You chose not to accept our help when offered and instead engaged the services of an independent electrician.
With regards to price, you were under no obligation to make a purchase during the survey you requested and were happy to go ahead on the day. There are various heating products on the market though they cannot be compared to Fischer heaters for various reasons. We feel our heaters speak for themselves.
Moving forwards, if there is ever anything we can do to help, please do not hesitate to get in touch with us here in the office on 0116 242 5533 and our Customer Care Team will be happy to help you.
The Team - Fischer Future Heat UK Ltd
ME
Mrs England
8 years ago
We didn't move a heater the installers put it in that room on casters.
And said we could if wanted to move it if we needed too.We moved it once to decorate. If this heater could not be moved why did they say it could and again I state THEY(installers) PUT CASTERS ON IT.
Lets face it Fischers got it wrong and will not admit it.
So I still would never recommend you. When one spends thousands like I did
I would think I would get some satisfaction but no you just nick pick arguements
Good afternoon Mr Pickering and thank you for your 5 star review!
We're glad to hear that we were able to help you when you needed us and that your installation was carried out quickly, efficiently and professionally.
We're confident that your heaters will keep the chill away in the coming winter months and for many winters to some!
Should you ever have any questions, please do not hesitate to contact us here in the office and our Customer Care Team will be happy to help!
Thank you for choosing Fischer to heat your home!
The Team - Fischer Future Heat UK Ltd
Thinking of switching Energy Supplier? We've now launched "Fischer Energy!" Our 'One Fair Tariff' could help you make considerable savings on your energy bills. Call the team on Tel: 0800 103 2769 for more information!
Why not send photos of your heaters to: feedback@fischer-futureheat.co.uk
Following extensive research we settled on Fischer, they were prompt in arranging installation and their engineers were excellent, sorting out numerous unforeseen problems. Following installation we...
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Lucy
Fischer
8 years ago
Good afternoon Mr & Mrs Knowles and thanks for your 5 star review!
It's wonderful to hear that you've been well looked after during your experience with us and that we've been able to help you when you needed assistance.
We're confident that you will enjoy the benefits of your Fischer heaters for many years to come!
Thank you for choosing Fischer to heat your home!
The Team - Fischer Future Heat UK Ltd
Thinking of switching Energy Supplier? We've now launched "Fischer Energy!" Our 'One Fair Tariff' could help you make considerable savings on your energy bills. Call the team on Tel: 0800 103 2769 for more information!
Why not send photos of your heaters to: feedback@fischer-futureheat.co.uk
When I had the appliances fitted (not recently, but 2 years ago) the chaps who came were excellent. What has been less than satisfactory is being pestered to make another purchase and do feedback! ...
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Lucy
Fischer
8 years ago
Good afternoon Mr Brandreth and thank you for your review!
We trust that your heaters have made a real difference to the level of comfort in your home and we're glad to hear that your installation was carried out with efficiency and professionalism.
Customer feedback is very important to us as it helps us to ensure the complete satisfaction of our Customers and gives us the opportunity to address any concerns. Thank you for taking the time to share your feedback - your comments will be taken on board.
Should you ever have any queries in the future, please do not hesitate to get in touch with us here in the office on 0116 242 5533 and our Customer Care Team will be happy to answer any questions you might have.
Thank you for choosing Fischer to heat your home!
The Team - Fischer Future Heat UK Ltd
Thinking of switching Energy Supplier? We've now launched "Fischer Energy!" Our 'One Fair Tariff' could help you make considerable savings on your energy bills. Call the team on Tel: 0800 103 2769 for more information!
Why not send photos of your heaters to: feedback@fischer-futureheat.co.uk
购买日期：07/04/2016
0
分享
ML
Mr & Mrs Leach
经 Feefo 确认
South Manchester
8 years ago
Mr & Mrs Leach 就 Fischer 说了什么:
Arrived promptly,were neat ,tidy and were polite throughout. there were one or two minor hitches which were soon cleared up satisfactorily via a phone helpline, Our next door neighbour was so...
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Lucy
Fischer
8 years ago
Good morning Mr & Mrs Leach and thank you for taking the time to leave your feedback here on Feefo!
It's great to hear that you have been impressed with the performance of your heater in the years since your installation and that we've been able to help you when you've needed us.
We're confident that your Fischer heater will keep you nice and warm in the coming colder months.
Thank you for choosing Fischer to heat your home!
The Team - Fischer Future Heat UK Ltd
Thinking of switching Energy Supplier? We've now launched "Fischer Energy!" Our 'One Fair Tariff' could help you make considerable savings on your energy bills. Call the team on Tel: 0800 103 2769 for more information!
Why not send photos of your heaters to: feedback@fischer-futureheat.co.uk
购买日期：19/06/2014
0
分享
AP
Annita Porley
经 Feefo 确认
9 years ago
Annita Porley 就 Fischer 说了什么:
YES....I have waited for a replacement for months ...you said it would be a week or two
Lucy
Fischer
9 years ago
Good morning Annita and thank you for sharing your feedback here on Feefo.
We're very sorry to hear that your journey with us has not run as smoothly as our customers can usually expect.
We have forwarded your details through to the relevant department who will be in touch with you shortly to bring a resolution to this matter.
We appreciate your patience and thank you for choosing Fischer for your home.
The Team - Fischer Future Heat UK Ltd
AP
Annita Porley
8 years ago
Hello... I have not had my replacement ...they have been out twice now with the same questions .....said it would be soon ...if i do not get a new one soon i would like my money back...it`s almost a year . I will not be recommending this firm at all in the future.
Lucy
Fischer
8 years ago
Good afternoon Annita.
We are sorry to hear that this matter has not yet been resolved.
Your details have been forwarded to our Technical Team as well as one of our Regional Managers who will be in contact with you shortly.
We fully appreciate that this matter will have been the cause of some inconvenience and frustration to you and we aim to have this matter resolved as soon as possible.
In the meantime if you have any further queries please do not hesitate to get in touch with our Customer Care Team on 0116 242 5533.
We thank you for your continued patience in this matter.
The Team - Fischer Future Heat UK Ltd
AP
Annita Porley
8 years ago
Had my replacement put in this morning ....very nice young men... thank you
Lucy
Fischer
8 years ago
Good afternoon Annita.
We're pleased to hear that this matter has been resolved and we thank you for your patience.
If you ever have any queries in the future, please do not hesitate to get in touch with us here in the office - our Customer Care Team will be happy to help you.
Good morning Mr & Mrs Keene and thank you for taking the time to leave your feedback here on Feefo!
We're so pleased to hear that you've been impressed with the heaters we installed in your home and we hope that they've really made a difference to your comfort levels.
Should you ever have any queries in the future, please do not hesitate to get in touch with us here in the office on 0116 242 5533 and our Customer Care Team will be happy to answer any questions you might have.
Thank you for choosing Fischer for your home!
The Team - Fischer Future Heat UK Ltd
Thinking of switching Energy Supplier? We've now launched "Fischer Energy!" Our 'One Fair Tariff' could help you make considerable savings on your energy bills. Call the team on Tel: 0800 103 2769 for more information!
Why not send photos of your heaters to: feedback@fischer-futureheat.co.uk
购买日期：21/03/2014
0
分享
受信赖的顾客
经 Feefo 确认
8 years ago
The installation was good. The heaters do not retain the heat for as long as we were led to believe by the salesman. They also don't save us as much money on our electric bill either. It is useful...
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Lucy
Fischer
8 years ago
Good afternoon and thanks for your feedback!
We're glad to hear that you were impressed with the installation however, when our team spoke to you recently you did not mention that you weren't totally satisfied with the performance of the heaters.
We trust that they have kept you nice and warm in the years since your installation and we trust that in the coming colder months they continue to make a real difference to your home. The beauty of Fischer heaters is that you can control the heat in each room as and when you need it, ensuring that each room is set to your desired temperature as and when you require it.
Please let us know if there's anything we can do to help in the future, our Customer Care Team are available Monday - Friday 8.30am - 5.30pm and from 9am - 2pm on Saturdays.
Thank you for choosing Fischer for your home!
The Team - Fischer Future Heat UK Ltd
Thinking of switching Energy Supplier? We've now launched "Fischer Energy!" Our 'One Fair Tariff' could help you make considerable savings on your energy bills. Call the team on Tel: 0800 103 2769 for more information!
Why not send photos of your heaters to: feedback@fischer-futureheat.co.uk
A first class service from the first call through to installation and the call to check all was working well ,,And the savings are fantastic to ,,
Lucy
Fischer
8 years ago
Good afternoon Mr Pittendreigh and thank you for your 5 star review!
We're so pleased to hear that you've been impressed with the service you have received and that you have been well looked after during your experience with us!
We trust that your heaters have made a real difference to your home and will continue to do so in the colder months to come!
Should you ever have any queries in the future, please do not hesitate to get in touch with us here in the office on 0116 242 5533 and our Customer Care Team will be happy to help you.
Thank you for choosing Fischer for your home!
The Team - Fischer Future Heat UK Ltd
Thinking of switching Energy Supplier? We've now launched "Fischer Energy!" Our 'One Fair Tariff' could help you make considerable savings on your energy bills. Call the team on Tel: 0800 103 2769 for more information!
Why not send photos of your heaters to: feedback@fischer-futureheat.co.uk
They were not prepared for stud walls and so the walls needed making good afterwards. Really your heaters are not good for stud walls and they have to stand on the floor.
Lucy
Fischer
8 years ago
Good morning and thank you for sharing your feedback here on Feefo!
We hope that your heaters have kept you warm in the years since your installation and trust that you have been impressed with their efficiency and performance.
We're sorry to hear that your installation did not run as smoothly as our Customers can usually expect, however all work was completed on the day and any additional work needed was made good.
In instances where the structural integrity of the intended wall will not allow a wall mounted installation, we will install using feet or castors depending on the customer's preference.
We're confident that you will continue to feel the benefits of your Fischer heaters for many years to come!
Should you have any question sin the future, please get in touch with us here in the office on 0116 242 5533 and our Customer Care Team will be happy to help you.
Thank you for choosing Fischer for your home!
The Team - Fischer Future Heat UK Ltd
Thinking of switching Energy Supplier? We've now launched "Fischer Energy!" Our 'One Fair Tariff' could help you make considerable savings on your energy bills. Call the team on Tel: 0800 103 2769 for more information!
Why not send photos of your heaters to: feedback@fischer-futureheat.co.uk
100% Efficient Electric Heating Solutions. With over 75 years of manufacturing experience, Fischer is the UK's leading supplier of electric radiators, boilers, electric water heating and air source heat pumps.
100% Efficient Electric Heating Solutions. With over 75 years of manufacturing experience, Fischer is the UK's leading supplier of electric radiators, boilers, electric water heating and air source heat pumps.
