First Class Holidays 点评

Dear Smita, Thank you for sharing your feedback with us. I appreciate you bringing them to our attention and I assure you that we take this matter seriously, and I will ensure it is addressed with our team to improve our service moving forward. We truly value your trust in us for your holiday plans, and I understand how important it is for you to feel excited and supported during this process. I will personally follow up to ensure you receive the attention and warmth you expect from us. Please get in touch with me directly if you have any further concerns or if there's anything specific we can do to enhance your experience. We’re committed to making your holiday truly special. Thank you for your understanding. Warm regards, Emma, First Class Holidays

Thank you for sharing your feedback. We sincerely apologise that your experience with us did not meet your expectations. Effective communication and customer satisfaction are our top priorities, so we’re disappointed to to hear this. Our customer service team have been in touch, and we appreciate your willingness to discuss your experience further. Your insights are invaluable in helping us improve our services, and we are committed to addressing the issues you faced. If there’s anything else we can do to assist you, please don’t hesitate to let us know. We hope to have the opportunity to serve you better in the future. Warm regards, First Class Holidays