I totally messed up my order by giving an incomplete delivery address. Customer support service sorted it out for me without making me feel anymore of an idiot. The cushions I ordered for my garden...
The service would be improved bu delivery of what I ordered
Enquiries
Field and Hawken
3 years ago
Hello Alex, I am very sorry your item has been delayed. The courier is currently conducting a search for the item, we will send another if the item isn't recovered in the next 24 hours.
产品评价
Enquiries
Field and Hawken
3 years ago
Hello Alex, I am very sorry your item has been delayed. The courier is currently conducting a search for the item, we will send another if the item isn't recovered in the next 24 hours.
Excellent from the customer service assisting with an enquiry through to delivery.
Enquiries
Field and Hawken
3 years ago
Thank for your wonderful feedback and we really hope you are happy with your purchase. Thanks Amy
产品评价
购买日期:02/03/2023
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STEPHEN ROY
经 Feefo 确认
hucknall
3 years ago
STEPHEN ROY 就 Field and Hawken 说了什么:
HAD E MAIL TO SAY ORDER WAS READY ON 8 FEB NOT A WORD SINCE.
Enquiries
Field and Hawken
3 years ago
Hello Stephen,
I'm sorry there was a delay to your delivery and I hope that you are happy with your bench now that it has been delivered. I have followed up with the delivery depot in this instance who assured me they will get in touch with us first if they cannot reach a customer with the phone number provided by us from the order details. Thanks for your patience and understanding whilst we re-organised the delivery.
Best Regards,
Amy
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Enquiries
Field and Hawken
3 years ago
We do hope you are happy with the table now that you have received it? Please let us know if we can do anything further. Best Regards, Amy
Great product - really happy with the quality of the teak table and chairs. Excellent customer service when I followed up about delivery. Would definitely buy from this company again.
Enquiries
Field and Hawken
3 years ago
Thank you so much for this lovely review. We are so glad you are happy with your furniture.