Express Pods 点评

Hi, thanks for the great feedback! -Michael

Hi Jody, thanks so much for the positive feedback, it means a lot! -Michael

Thank you so much! I’m super happy that you enjoyed our coffee and love our service Kirsty! Courtney : )

Thank you so much the positive feedback Lorissa! Courtney : )

Thanks for the great review Anita. Apologies for the out of stocks, more stock is coming very soon on all products. Thanks! -Michael

Hi Belinda,

Just to manage expectations as mentioned on the pack it is just a hint of flavour, so as not to overpower the coffee. However, the feedback so far has been overwhelmingly positive so I think their might be something more to this.

Can I ask how you prepared it... With the short or long shot button? Did you follow the instructions on the back of back? The flavour intensity does depend on how you prepare it. I'm sure we can help get to the bottom of this for you once we have this info 😊

Thanks, Michael

Ok that makes sense now, a long shot makes a big difference to the taste. I suggesting trying as recommended on the back of pack. Also, you might find the below article an interesting read : )

www.expresspods.com.au/blogs/news/make-better-coffee

Hi Belinda, just checking in to see if you've had an opportunity to try the pods using the short shot and if so what you thought of it? Thanks, Toby : )

Hi Belinda, thanks so much for getting back to us with an update. Fantastic to hear that you are now enjoying our pods.

Thanks so much for the positive feedback! -Michael :)

Thank you so much! Michael: )

Thanks! - Michael

Hi Gareth, 

I've taken a look into this for you. Your order was received on the afternoon of Thursday 8/3 and dispatched Friday 9/3. I can see it was delivered Thursday 15/3 which is 4 business days after dispatch and about right for parcels traveling to WA by regular post, which is what was chosen.

We take customer service very seriously so it would be greatly appreciated if you could please reconsider and amend your 1 star rating.

Thank you, Michael

Fair enough Gareth. The timing was a little out on this one due to a public holiday we had in SA Monday 12/3. I still don’t believe this warrants a 1 star review as this could have quickly been explained if you contacted us via phone or email with a query. However, if you feel differently than we’ll just have to live with it. Have a great week. Cheers, Michael