Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

ExoticDirect 点评 | https://www.feefo.com/reviews/exotic-direct 的客户服务点评 | Feefo

显^示全^部1,820条点^评

Miss Jasmine Sullivan

8 days ago

Miss Jasmine Sullivan 就 ExoticDirect 说了什么:

It’s perfect that they automatically renews so you don’t have to worry

购买日期：19/04/2024

Jodie

ExoticDirect

6 days ago

Hi Jasmine,

Many thanks for the positive feedback on our website, our aim is to make things as simple as possible.

Kind regards
The Exotic Direct Team

已购买 1 个产品

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Mrs Janet Robbins

Cheltenham

12 days ago

Mrs Janet Robbins 就 ExoticDirect 说了什么:

Excellent service

I have used Exotics insurance for my ferrets for the past 7 or 8 years. I have a never had a claim refused. The maximum level for ferrets is quite low at £2000 especially as the majority of mine have...

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购买日期：17/04/2024

Jodie

ExoticDirect

6 days ago

Hi Janet,

Thanks for taking the time to leave feedback for us. We really appreciate it and are glad you were happy with our service.

Kind Regards,
Exotic Direct Team

已购买 1 个产品

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受信赖的顾客

12 days ago

Fabulous

Easy to talk to Jodie all about insurance for my African grey Whoopi

购买日期：15/04/2024

Jodie

ExoticDirect

6 days ago

Hi,

Thank you so much for taking the time to leave a positive review, we are extremely pleased you were happy with the service (:

Kind Regards,
Exotic Direct Team

已购买 1 个产品

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受信赖的顾客

16 days ago

Great!

Really well informed and gave great advice as I’m a first time reptile owner

购买日期：15/04/2024

Sam

ExoticDirect

15 days ago

Hi,

Thanks for leaving us such positive feedback and we're really, really pleased to hear you found the service so helpful!

Kin regards,
The Exotic Direct Team

已购买 1 个产品

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Miss Kelly Curtis

Swindon

19 days ago

Miss Kelly Curtis 就 ExoticDirect 说了什么:

Great insurance company

Always 5 star service. Never had an issue with a claim. Have used these for nearly 4 years now.

购买日期：11/04/2024

Sam

ExoticDirect

19 days ago

Hi Kelly,

Thank you so much for the great feedback on your claims experience! We really appreciate your time leaving this review. (:

Kind regards
The Exotic Direct Team

已购买 1 个产品

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Miss Kaye Williams

Wednesbury

26 days ago

Miss Kaye Williams 就 ExoticDirect 说了什么:

We can concentrate on loving Charlie knowing he is covered so well

Easy to sort out excellent deal. Charlie is very important to us so it’s nice he is in safe hands with this policy. We can concentrate on loving him whilst we know he’s covered so well

购买日期：03/04/2024

Catherine

ExoticDirect

26 days ago

Hi Kaye,

Thanks for the great feedback on our cover, we spent a lot of time developing a policy to suit both the owner and pet!

Kind Regards
The Exotic Direct Team

已购买 1 个产品

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Mr Andy Rann

Porton

1 month ago

Mr Andy Rann 就 ExoticDirect 说了什么:

Hassle Free Renewal.

Hassle Free Renewal. I did not have to remember as ExoticDirect looked after that for me.

购买日期：23/03/2024

Jodie

ExoticDirect

1 month ago

Hi Andy,

Thanks for the great feedback on our service levels, we aim to please.

Kind Regards
The Exotic Direct Team

已购买 1 个产品

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Mrs Kim Collinson

Guernsey

1 month ago

Mrs Kim Collinson 就 ExoticDirect 说了什么:

Dealt with issue quickly and efficiently, very easy no fuss

购买日期：20/03/2024

Jodie

ExoticDirect

1 month ago

Hi Kim,

Thank you so much for taking the time to leave a positive review, we are extremely pleased you were happy with the service (:

Kind Regards,
The Exotic Direct Team

已购买 1 个产品

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受信赖的顾客

1 month ago

Efficiently and sensitively dealt with the claim for fees spent when my hamster died

购买日期：22/03/2024

Catherine

ExoticDirect

1 month ago

Hi

Thanks for the great feedback on our claims service.

We aim to make claiming with us a better experience than with insurance providers and are pleased to hear its working. Many thanks.

Kind Regards
The Exotic Direct Team

已购买 1 个产品

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Mrs Susan Dunford

Blackpool

1 month ago

Mrs Susan Dunford 就 ExoticDirect 说了什么:

Renewing my insurance was so simple, I just get an email with my renewal amount on, such a brilliant service, anyone with exotic species needs to insure them through this company

购买日期：12/03/2024

Catherine

ExoticDirect

1 month ago

Hi Susan,

Thank you so much for taking the time to leave a positive review, we are extremely pleased you were happy with the service (:

Kind Regards
The Exotic Direct Team

已购买 1 个产品

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关^于ExoticDirect

Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom

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