Hi Rebecca, we're really sorry to hear that you were not pleased with your purchase and we've sent you a private note where we've offered a number of options whereby we try to make up for your experience.
The Matt Black Tankard is a rather unusual finish for such a piece and we understand it would not be to everyone's taste, though some of our customers absolutely love it. We also regularly monitor our prices against high street retailers and feel that we are extremely competitive, especially taking into account our free engraving service.
If there is anything we can do for you, please don't hesitate to respond to our note and we'll be very happy to help.
