The goods were ordered and I arranged to collect. I was told that a delivery charge would be added but would be refunded as I was collecting myself. I was told to send an email and that was all...
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Allan
Electricpoint.com
10 years ago
Good Morning John, its certainly not normal procedure for a collection to charge a carriage charge and then subsequently issue a credit. At the time of your order we had some problems with the collect feature on our checkout, the emergency workaround was to credit the carriage charge for a collection. I am pleased to say the checkout is functioning properly now. It appears the credit we owed you for the collection was missed, so i do apologise I have now issued the credit for your carriage charge. I am pleased you found the rest of our service satisfactory, hopefully we will see you again to make further amends for this error. Kind Regards, Allan
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购买日期：22/09/2015
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TC
Trusted Customer
10 years ago
Trusted Customer 就 Electricpoint.com 说了什么:
These were dispatched promptly and arrived undamaged.
Good Morning William, Dimplex provide 1st rate after sales support, if you do need any help please don't hesitate to drop us a line. Kind Regards, Allan
Had to order a new storage heater - got the best price from this company and very reliable and helpful service.
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Allan
Electricpoint.com
10 years ago
Good Morning Catherine, just a pointer perhaps for the future... Dimplex have recently released their Quantum range of storage heaters, they are designed as upgrades for the old static storage heaters. Branded as intelligent (only actually providing heat when required) and also 27% cheaper to run. Please get in touch for more details... Kind Regards, Allan
受信赖的顾客
10 years ago
Thanks Allan I will get in touch next time one needs replacing - kind regards, Catherine
Electricpoint.com are one of the UK's leading Electrical wholesalers, available both to the public and trade customers. We specialise in bringing you the lowest price for top quality products from brands such as Dimplex, Wylex and Megaman.
Electricpoint.com are one of the UK's leading Electrical wholesalers, available both to the public and trade customers. We specialise in bringing you the lowest price for top quality products from brands such as Dimplex, Wylex and Megaman.
