Towels were great quality and at a very competitive price ..delivery was a tad slow but arrived within the week but worth the wait ..
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Sales Team
Duncan Stewart
6 months ago
Hello, sorry to hear that you have not received your package. I can see that the order was made on the 8th, shipped on the 12th and delivered on the 14th. I'll send an email separately with tracking info. Kind regards, the Duncan Stewart Team
RM
robert mccoll
6 months ago
Thanks for replying ..I apologise for the last review, I stupidly mixed the towels up with a bath Matt I ordered at the same time elsewhere and as of today that seems to be en route from china via Hong Kong … anyway towels were great quality and price very competitive and delivery within the week also good …will now find the bath mat purveyor and give them a wee review they deserve ..
Once again our sincere apologies that this happened, I'm happy to see the customer service team were immediately on the case and sent a replacement on a tracked next day service right away. These human errors are thankfully rare but do happen from time to time, we're very sorry that it affected your order. Kind regards, The Duncan Stewart Team
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Sales Team
Duncan Stewart
7 months ago
Once again our sincere apologies that this happened, I'm happy to see the customer service team were immediately on the case and sent a replacement on a tracked next day service right away. These human errors are thankfully rare but do happen from time to time, we're very sorry that it affected your order. Kind regards, The Duncan Stewart Team
