Nothing short of excellent. Highly recommend. Great communication, easy ordering from overseas. Ordered personalised dressing gowns for family, they loved them. Good quality gowns and warm....
Sent completely the wrong product, ordered a towel set with a personal message and received a dressing gown with someone else’s initials, and too close to Christmas to rectify it. I have given 3...
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Sales Team
Duncan Stewart
3 years ago
We would like to apologise once again for the inconvenience caused with this order. We've been able to regroup on the Christmas period and are proactively making changes for next year to further reduce the chance of errors like this happening again. I'm glad to hear the team acted fast with your order. Kind regards, the Duncan Stewart team
产品评价
Sales Team
Duncan Stewart
3 years ago
We would like to apologise once again for the inconvenience caused with this order. We've been able to regroup on the Christmas period and are proactively making changes for next year to further reduce the chance of errors like this happening again. I'm glad to hear the team acted fast with your order. Kind regards, the Duncan Stewart team
Item arrived in time and adequately packed. I would have liked better communication to let me know it was being sent & when it might arrive in these uncertain times.
Sales Team
Duncan Stewart
3 years ago
Thank you for your feedback. We have an automated system that sends an email on despatch of the order with the tracking details. I can see this email was populated for your order, these can however sometimes go to spam folders.
产品评价
Sales Team
Duncan Stewart
3 years ago
We have sent you an email regarding your feedback, as we'd like to understand your concern over the caught threads. We do price as competitively as possible to cover all the costs involved in the product, production, personalisation etc. We perform regular product testing to maintain the gsm quality within our products.
