Dreamsaver Wedding Insurance 点评

We're glad that you were happy with the overall service, and we also strive to keep our prices very competitive. Best Wishes for a beautiful wedding.

Thank you very much for the feedback, and we are sorry to hear you didn’t receive a positive experience on this occasion. We have investigated this with our customer service team. From the conversation you had with our customer service representative, your videographer has sent the video footage to you on multiple occasions, but you have been unable to open the file. In the policy wording, under Section 6 – Photography & Video, cover is provided for the following reason: loss of or damage to the original film or negatives, or loss or damage to whatever digital media on which the photographic images are being stored, by the professional photographer or professional video operator contracted for the Insured event, before copies are made such that final prints cannot be produced. We do not handle the claims under the Dreamsaver Wedding Insurance policy, so our representative should have referred you to the claims handlers to discuss this matter further. This remains the best course of action for you as you can explain the full circumstances of your claim for insurers to consider. We will review the call with our representative and address any training issues. Kind regards

Thanks for the kind words. Our aim is to provide you with the information you need to purchase the right policy for you and sometimes, we feel, the best way is speak to someone on the phone.

That's good to hear, thank you. Our main focus is providing high quality insurance coverage and customer service, we also strive to keep our prices very competitive. Best Wishes for a beautiful wedding.

Hi Thank you very much for your feedback. We're sorry to hear you feel you received a negative experience on this occasion. Unfortunately, our system automatically puts the older individual first, in this instance your fiancé. We are working to resolve this issue, however we can change it manually, which we have done and resent you your documents. Fixing the above issue will also resolve our feedback request being sent to the original lead on the policy Thanks

Hello, Thank you for your feedback, we are sorry to hear about your experience. We have re-sent your documents to the email address you have provided. Please check your junk and spam folders, as unfortunately sometimes emails can mistakenly end up in there. If you still have not received your documents we may need to try sending them to an alternative email address. If so, please call us on 01483 806 680 (our opening hours are 9:00am - 5:30pm Monday - Friday) or email us at enquiries@voyagerins.com. Kind regards

Hi Thank you very much for your feedback. We're sorry to hear you feel you received a negative experience on this occasion. Unfortunately, our system automatically puts the older individual first, in this instance your fiancé. We are working to resolve this issue, however we can change it manually, which we have done and resent you your documents. Thanks

Thank you for your feedback. Our main focus is providing high quality insurance coverage. We're glad that you were happy with the overall service. Best Wishes for a beautiful wedding.