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已评价
极好
服务
4.2
/5

5

4

3

2

1

1,083

281

126

75

130

1,695

过去一年内的 条评价

显示全部8,770条点评
BC
Beryl Cross
3 years ago
购买日期:30/09/2021
Beryl Cross 就 Dobies 说了什么:
Doubles service and products
Their service is good. The plants or seeds arrive quickly and on time and are of a good quality. Would recommend them.
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Naomi
Dobies
3 years ago
Thank you for your 5 star review. I am glad to hear your order arrived promptly and you are pleased with the quality. Your comments are appreciated and thank you for taking the time to get in touch.
LB
LILIAN BUDGE
Launceston, cornwall
3 years ago
购买日期:22/11/2021
LILIAN BUDGE 就 Dobies 说了什么:
Excellent service
Always dealt with then=m and found them a very reliable company,
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Naomi
Dobies
3 years ago
Many thanks for your positive review. I am glad to hear you find Dobies reliable and your continued custom is much appreciated.
AR
Anthony Roofe
3 years ago
购买日期:14/11/2021
Anthony Roofe 就 Dobies 说了什么:
Amaryllis bulbs not happy
Ordering and delivery was very good
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Naomi
Dobies
3 years ago
Many thanks for your 5 star review and I am sorry to hear you are not happy. I do apologise if 2 of the Bulbs are not growing so have replaced them for you. We do appreciate your valued feedback and apologise for any inconvenience.
AR
Anthony Roofe
3 years ago
Thank you for your quick reply and many thanks for replacing 2 more bulbs I did not expect that thanks again
BP
Bernard Partridge
Nothamtonshire
3 years ago
购买日期:19/11/2021
Bernard Partridge 就 Dobies 说了什么:
Would recommend Dobies.
The product we received was in excellent. Received in good condition.Good time. Very pleased.
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Naomi
Dobies
3 years ago
Thank you for the positive review of your order. I am glad to hear the plant arrived promptly and was in a good condition. Your feedback is appreciated.
受信赖的顾客
3 years ago
购买日期:25/11/2021
Excellent service and products.
This order arrived in a split delivery, but all items arrived safe and well, will be using them again..👍🏻👍🏻
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Naomi
Dobies
3 years ago
Thank you for your positive review of your order. I am sorry if the order arrived split. This may have been because the items were sent from different sources so apologies for any inconvenience. I am glad to hear everything arrived safe and that you will use us again. Your comments are much appreciated.
受信赖的顾客
3 years ago
购买日期:15/10/2021
Very good service and product needs time to perk up
Very good service and product
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Naomi
Dobies
3 years ago
Thank you for your positive review. I am glad to hear you are happy with our service and the product. The plants should grow on successfully given some time.
受信赖的顾客
3 years ago
购买日期:27/10/2021
Very good service and product
Very good service and product, delivery on time well packed and protected
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Naomi
Dobies
3 years ago
Many thanks for leaving your positive review. I am pleased you are happy with our service, that your order was well packaged and delivered promptly. Your comments are much appreciated.
受信赖的顾客
3 years ago
购买日期:15/11/2021
Order status not available on Website
Dobies website is not fit for purpose when you can't check the status of your orders when you're logged in. Also when I called the help desk the advisor told me he would fix an issue with my email...

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Emily
Dobies
3 years ago
Thank you for your review and feedback. We are sorry to hear of the issues you have experienced reviewing your order status. We are currently working on our website to bring this feature back as it was temporarily removed due to some issues. Customer communication is very important to us and whilst our website does not have this feature, we are in the meantime, ensuring to send all customers a dispatch notification email with there tracking information so you can keep up to date on your order status. If any delays occur to an order, we will email you also to inform you of any issues. We can confrim your email address has been updates against your account to ensure no further issues occur.
受信赖的顾客
3 years ago
I can confirm you have NOT updated my email address as stated above, which I assume is why I did not receive a dispatch notification email. I have again tried to log on using the correct email address and receive the message " No account registered under this email address" The only reason I received this message is because I created a new email account to accommodate for your shortcoming in not correcting my email address. Regards
受信赖的顾客
3 years ago
购买日期:01/10/2021
Don’t bother - Appalling service
Terrible. Placed order online but got no confirmation. Rang their customer service who said I should wait at least one hour. Rang again after 2 hours. Told it would take 48 hours to be...

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Amy
Dobies
3 years ago
Thank you for your review. We sincerely apologise that you did not receive a follow up in relation to your order. We have emailed you directly in relation to this and apologies for any disappointment and inconvenience caused. Kind Regards, Dobies
受信赖的顾客
3 years ago
购买日期:15/11/2021
Amaryllis bulb
The first bulb delivered was rotting at the neck. The response was good to my complaint but the time from saying it was dispatched 1/12 to delivery 6/12 was quite a long time for a tender bulb. Also...

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Amy
Dobies
3 years ago
Thank you for your review. We are sorry to hear that your original bulb was rotten on arrival. We are pleased to hear that we were able to get this resolved but apologise that there was a lengthy delivery time. We appreciate your comments and will pass on your feedback. Kind Regards, Dobies
关于Dobies
Dobies have been international suppliers of quality flower and vegetable seeds, bedding, bulbs, fruit bushes, trees, horticultural tools and products direct to gardeners since 1894. Dobies continues to build its reputation and loyal customers throughout the UK and worldwide.
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Dobies, Long Road, Paignton, Devon, TQ4 7SX, United Kingdom
Award

Feefo Trusted Service Awards

我们的独立奖项旨在表彰提供出色客户服务的顶级品牌。奖项的授予是根据来自其顾客的评分决定的。

为什么 Feefo 的评价是值得信赖的?

关于Dobies
Dobies have been international suppliers of quality flower and vegetable seeds, bedding, bulbs, fruit bushes, trees, horticultural tools and products direct to gardeners since 1894. Dobies continues to build its reputation and loyal customers throughout the UK and worldwide.