When we arrived at Craigrannoch cottage at about 6pm on Saturday, there was no electricity in most of the cottage: no cooker, no television, no plug sockets in the bedroom and living room. it was,...
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Nigel
Discover Scotland
9 years ago
Many thanks for your comments. We are pleased to hear that some of the problems you experienced were dealt with by the caretaker but we will take your comments back to the owner regarding the TV and ktichen.
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购买日期：27/02/2017
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受信赖的顾客
9 years ago
Only used website but found it easy to use.
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Nigel
Discover Scotland
9 years ago
Many thanks for your kinds comments. We're pleased you enjoyed your stay and look forward to helping you again in future.
购买日期：01/02/2017
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TC
Trusted Customer
9 years ago
Trusted Customer 就 Discover Scotland 说了什么:
Easy to use website and easy to understand. On the phone, the person I spoke to was knowledgable and polite and sorted my problem out straight away.
Nigel
Discover Scotland
9 years ago
Many thanks for your kinds comments. We look forward to helping you again in the future.
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Nigel
Discover Scotland
9 years ago
Many thanks for your comments. We believe refuse and recycling collection are done on alternate weeks at The Smiddy but we will certainly pass on your comments to the owners.
购买日期：03/03/2017
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受信赖的顾客
9 years ago
good website , easy to use - e mail service for arrangements etc good.
only reason didn't give 5 starts is I would have liked a reminder e mail before final payment due, instead of an overdue e mail...
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Nigel
Discover Scotland
9 years ago
Thanks for the 4* review, apolgies for any offence as we see our "overdue" as a reminder (we try not to be too strict). Hope we can help with your future holiday plans
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Nigel
Discover Scotland
9 years ago
The owners will be very pleased that you liked the cottage so much and had a great time, they do like to make sure that guests enjoy their stay at the cottage.
nice people nice place had 4 good days but the other 3 was rain. The water went brown so we had to bye bottled the man said it was ok to drink but we played on the safe side. Also did not like the tv...
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Nigel
Discover Scotland
9 years ago
Thank you for your feedback this is all being investigated as quickly as possible
The website is very user friendly, it's easy to find the area or property that you want. There are full details and instructions on the booking and confirmation emails received. This is always the...
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Nigel
Discover Scotland
9 years ago
Thank you so much for the 5* review of our holiday letting services
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Nigel
Discover Scotland
9 years ago
Thank youu for the 5* review of the Bridge - it is a great place for a hholiday
购买日期：16/02/2017
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受信赖的顾客
9 years ago
Easy to follow website and booking service whilst also being easily contactable by phone. Always helpful and efficient.
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Nigel
Discover Scotland
9 years ago
We do appreciate you taking the time to review Chapelerne, the owners will be thrilled to hear your comments! It's truly a fantastic property and we hope you'll be back!
Overall was kept informed of payments and information that was given was really good.
Nigel
Discover Scotland
9 years ago
Thanks for the great review, it does help us to know if anything needs to be checked out.
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Nigel
Discover Scotland
9 years ago
Very gald that you liked the cottage so much, it is a lovely simple woodland cottage. we will raise the shower room comment with the owner.
购买日期：18/03/2017
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受信赖的顾客
9 years ago
Discover Scotland were helpful under difficult circumstances. Staff were helpful & courteous & dealt with our complaints regarding our accommodation in a satisfactory manner.
Nigel
Discover Scotland
9 years ago
Pleased to hear we were able to help!
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Nigel
Discover Scotland
9 years ago
We were sorry to hear of the problems you experienced at Craigrannoch Cottage. They have been brought to the attention of the owner and maintenance is being carried out and the bench replaced.
Many thanks for taking the time to review the Cottage.
The description of the property and the speed of the booking were good.
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Nigel
Discover Scotland
8 years ago
Thank you for your lovely review. We can confirm that the bathroom at East Lodge has since beenrefurbished and we now have a brand new bath with overhead shower.
