DCUK - The Original Wooden Duck Company 点评

Hiya Julie. I'm sorry to hear about the the parcel not arriving in the agreed time. Looking at our system, everything that you did was fine, and so we were able to get everything checked, sorted, and out in good time. It seems that we've both been let down by other factors out of our control, whether it's regional postal depot issues, or staff shortages. Fingers crossed your items have been received now, but if not, then please get in touch with our retail team via orders@dcuk.com. You may have spoken to them already, but if not - they will be able to help and try to ensure you have a positive experience, like almost all our other customers. Our usual positive feedback and reputation is everything to us, and so it's a real shame to have a poor 1-star review for DCUK in this instance. Hopefully you can at least appreciate the situation, and we can help you again in the future if you need it.

Thank you for the kind words, Julie. We've worked hard to create a friendly, simple and engaging online experience - so it's great to hear you approve. Thank you again.

Lovely review. Thank you for summarising what we do (and why we do it) so eloquently.

Thank you for your feedback. Sorry to hear about the mix-up with the delivery. It's incredibly rare for something like that to happen, but it does show we're human after all. As well as ducks. Pleased to hear that you got sorted in the end, but I'm more than a little surprised to hear about your experience getting it sorted. We pride ourselves on offering a 5-star experience to all customers, even when mistakes happen - and so I agree that it's disappointing you felt we didn't handle the response to the mix-up in the right spirit. I have to say, with our commitment to customers, that type of thing is even rarer to hear, if at all. I do hope that you can take my belated comment here in good faith, and as a genuine apology for the inconvenience. We really appreciate support from customers like you, so hope to see you again sometime. Thank you.

Jenny, that is such a fab review to read. How awesome to think our little characters can create that kind of emotion. It's why we do what we do. Thanks again.

Thank you for your kind words, Mary. Quirky is such a fab word, right? Sums up DCUK nicely. I'm glad you approve of the packaging. We're always thinking about how to improve things in that area. All the best.

This is so nice to hear. Thank you for your comments, and yes - we love being able to help people make our characters even more personal.

We're also pleased you found dcuk.com too. Thank you for the positive feedback.

Chirpy chicks - love it. Thank you for taking the time to give us such positive feedback. All the best.

We're pleased to exceed your expectations! Thank you for the kind words.