DCUK - The Original Wooden Duck Company 点评

Sorry to hear about the issues with delivery. We used the address provided on the order (it was the same for payment and delivery) and, as there was a valid postcode, there was no need to doubt the accuracy. You should have had an email confirmation with the address details you supplied - and so if you decide to order from us again, please feel free to get in touch if you spot anything you missed out. We can then manually amend the details before anything is sent out. If you have any more queries about this order, please get in touch with our retail team via orders@dcuk.com. They will be able to help you out, if not sorted already. Our usual positive feedback and reputation is everything to us, and so it's a real shame to have a poor 1-star review for DCUK in this instance. Hopefully you can at least appreciate the situation, and we can help you again in the future if you need it.

Thank you so much for your detailed review. It's great to hear that our customer-focused and environmental efforts are being noticed more and more. And, thank you for your support.

Hahah. Thank you Alison, that's so kind of you to say. We're lucky that your daughter has a great eye for the good stuff... and well done on the collection. We really appreciate your ongoing support and positive words. Means a lot.

Thank you for your kind comments, Dee. That's so lovely to hear.

Wow Paul. That's an epic review. Thank you so much. A real pleasure to hear that our hard work on doing all we can for our customers is being noticed. Thanks for the positive feedback.

Hiya Janet. Thank you for taking the time to give us some positive feedback. The team will be thrilled to hear that we've been helpful during the usual 'rough and tumble' of online orders too. We always do what we can to make it a memorable experience for all customers. We really do appreciate your comments.

Thank you for your kind words. And, thank you for being someone who knows what a fab gift looks like!

Thank you for your feedback. I'm very sorry to hear about the painting being 'tatty'. Sounds like it sneaked through our quality control somehow, or at least, failed to meet your expectations. Our DCUK characters are all individually hand painted and carved to a very high standard first time by our talented makers, but that hands-on natural approach means we do have the occasional defect sometimes. Which is usually fixed, or taken off the shelves. As a customer-focused brand, we rely on our outstanding reputation for customer care, and 5-star experience, so to hear about this (and the 3-star review) is very disappointing for us too. If you've not done so already, please do get in touch with our retail despatch team via orders@dcuk.com and request a suitable replacement. We'd be more than happy to help do what we can to make it a positive experience for you. In other rare cases like this, a customer only has to get in touch, and we'd gladly resolve any issues or disappointment. As I say, we always do whatever we can to make it a fab experience for the customer. Thank you for your patience.

Thank you for your detailed review, Roy. We're very honoured to help you celebrate such a wonderful personal occasion. I'm also glad that you were able to sort out the presentation box, and things went well. Thank you and belated congratulations to your granddaughter.

Thank you for the lovely review. Happy that we could offer our DCUK characters at a special price for a change.