My comment on customer service is based on a laptop (HP DV61210SA AMDQL65) I bought from Curry's (in store-Grand Arcade). The laptop has not worked well since I bought it and I had to return it...
Item was delivered over 10 days late and I had to call the retailer on two occasions for them to chase the courier company on my behalf. In frustration (as I could have bought it in-store by this...