I have always been happy with the service I have received from your staff. They are helpful and friendly. I have never had to make a claim so I cannot comment on that experience.
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受信赖的顾客
经 Feefo 确认
6 years ago
Easy to purchase appropriate cover online. Common medical conditions are automatically covered.
-Customer services representatives do not know how to explain policy.
- currently processing a claim and no one is answering my questions. Taking too long to process the claim
- was advised a...
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Customer Service Team
Cover-More Travel Insurance
6 years ago
Hi,
We're sorry to hear about your experience with our Customer Service Team. We will review the phone call and provide coaching and feedback to our team members. In terms of your claim we have escalated this with our Claims Department, someone will be in touch with you within 48 hours. - KM
