I actually cancelled this policy three days after taking it out as I wasn't travelling any more. Two months later I am still fighting to get a refund. I would hate to be trying to actually make a...
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受信赖的顾客
经 Feefo 确认
6 years ago
Not happy Jan.
I am disappointed in the time it took to get back to me in regards to cancelling our insurance, even though covermore were supposedly contacting everyone before they were due to fly out.
I STILL have...
Initially it was easy to apply online. hassle free is what you want with insurance. Now that I am trying to seek a refund, I haven’t received a reply? I was still in the cooling off period when...
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受信赖的顾客
经 Feefo 确认
6 years ago
No response
Haven't received an email back regarding my refund for over 3 weeks. It's gotten ridiculous now.
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受信赖的顾客
经 Feefo 确认
6 years ago
Crappy service
Obviously they knew we would not be travelling but we received no contact at all. No offer of cancelation or reschedule of the booking.
Took the payment but then knowing their customers can’t travel...
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受信赖的顾客
经 Feefo 确认
6 years ago
Poor customer service
Poor communications, delayed responses, delayed refund, refund incorrect, further delays...etc.
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受信赖的顾客
经 Feefo 确认
6 years ago
Pathetic
I rang and got a call back. The girl went to ask a supervisor the phone dropped out and she did not call back !!! So I contacted you by email because I couldn’t get you on the phone. You replied and...