I tried to call about our flights being cancelled and sat on hold for 1 hour and 15 minutes and ended up having to hang up unanswered. I was told it would be a 21 minute wait only. NOT impressed at...
It was really easy to purchase online which I liked as I'm not the most technically literate person, and they were very reasonable price wise. No one wants to be spending big dollars on travel...
Disgusted wIth your Coronavirus attitude towards cancellation cover
As long time users of your services, we paid extra for cancellation cover and now find out in your sneaky fine print we are not covered for the Covid outbreak. Disgusting. Your policy is unclear what...
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受信赖的顾客
经 Feefo 确认
6 years ago
Ghosted
Asked for a refund as entire trip not possible due to virus, no response to date
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受信赖的顾客
经 Feefo 确认
6 years ago
Waste of money as it won’t cover my plane flights cancellation
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受信赖的顾客
经 Feefo 确认
6 years ago
I wouldn't ever trust them to pay out a claim again
Appalling. Didn't actually cover cancellation, back when I tried to get my money back from a cancelled holiday in January, despite my $7000 cancellation cover on the policy I took out months ago. Not...