Easy to purchase and covers pre-existing heart issues but is expensive especially when it doesn't cover the coronavirus and people with a 12 month policy can't travel overseas but there is no mention...
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受信赖的顾客
经 Feefo 确认
6 years ago
Very slow response and claim is being dragged on .
I have lodged the claim in mid February . The claim is still not resolved and cover more waits for 10 days before asking for more documents one by one . So first request was in early first week march...
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受信赖的顾客
经 Feefo 确认
6 years ago
Do I get a credit ?
As we had to cancel our trip and got credit on our flights and camper hire we did not use this insurance so I emailed cover more to see if I could get a credit on it to use at a later date but they...
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受信赖的顾客
经 Feefo 确认
6 years ago
We emailed a few weeks ago to discuss credit or refund Due to covid-19 impact on our trip to Thailand.
We have yet to hear back
Enquired on either money being returned due to cancellation of the holiday or if I can receive credit. No answer given so will not use Cover-more again.
I felt that the annual cover should include a larger variety of possible scenarios.
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受信赖的顾客
经 Feefo 确认
6 years ago
Poor customer service
No response to emails notifying that my trip was cancelled and asking if the insurance could be postponed to when the trip does run. Not a single response positive or negative. They got money for...
My trip was cancelled I got no tesponse to my request to cancel the travel insurance and I couldn’t get through to their so called customer service
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受信赖的顾客
经 Feefo 确认
6 years ago
Not worth bothering with, a complete rip off.
No response to a request to extend the dates the policy related to, given our providers cancelled our travel, despite contacting online chat and following their directions. No coverage at all for...