I had to change my travel plans because of corona virus, cover more was great about letting me change the date but changed me a $5 fee and a 90 min wait to speak to someone
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受信赖的顾客
经 Feefo 确认
6 years ago
Still waiting
I sent an email requesting a refund due to travel to overseas destinations banded & have had no response. John Hill ********************
VERY BAD CUSTOMER SERVICE! I booked covermore and was unable to travel due to covid! I emailed and contacted them on website as i could not get through over the phone to advise i would not be be...
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受信赖的顾客
经 Feefo 确认
6 years ago
I’d give them zero stars if there was an option for it. I had to cancel my trip because of Covid-19. You’d think if you had purchased their extra cancellation cover then you’d be covered for flight...
sent several e-mails to **************************
I had an expectation that cover-more would acknowledge, then respond to my repeated e-mail messages.
Mar 28, 2020, 10:40 PM (13 days ago)
Apr 4, 2020, 9:23 PM (6 days ago)
No replies received.
We have always used Covermore for our travel insurance for over 15 years and have never made a claim. We bought additional cancellation cover of $10,000 before COVID-19 became a thing. When we made a...
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受信赖的顾客
经 Feefo 确认
6 years ago
Not happy!!
Never got back to me and nil response to emails and or phone !!
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受信赖的顾客
经 Feefo 确认
6 years ago
Not happy this time
We always use Covermore and have never claimed. Disappointed I don’t even have a response to my query about a premium refund for a trip not taken. I know it’s difficult times but very slow.