CoverForYou 点评

Thank you for your review. I've had a look at your account and it appears the agent handling your case misunderstood your e-mail, our apologies for this. I've left notes for them on what you intended so they can resolve this for you on Monday. Alternatively please note that if you prefer you can cancel the policy you don't require online in a few clicks by using the link in the cancellation section of the e-mail entitled 'Understand Your Cover'

Thank you for your review. When you purchase a policy from us you're entitled to a full refund within 14 days, which you can self serve online, so long as you havn't travelled under the policy, made a claim, or downloaded the optional visa application certificate to use your policy as the mandatory insurance for a visa application. In your case, you were not entitled to a refund as you downloaded the visa application certificate stating that you were using the certificate to apply for a visa to India. During the process we highlighted that you didn't need to download this certificate if you weren't applying for a visa, you selected the country of your visa application and you confirmed that you understood that once you downloaded this document you would no longer be entitled to a policy refund. As noted by our agent when you contacted us, if you made this declaration in error and did not need to apply for a visa, we'll need responable proof that is not the case. This generally being confirmation you booked and cancelled your trip to the destination requiring a visa, or, proof you didn't need a visa in the first place.

The information is not fake, it is based on our screen recording of the actions you took on our website after purchase. Per your request we have sent you a copy of the actions you took on our website to download this document and agree to the associated terms. We have also reiterated the ways in which you can provide us documentation showing that you either didn't need the visa documentation or didnt use it to allow us to arrange a refund for you. We'll also accept other reasonable proof. As soon as you can provide us proof that the actions you took were in error (you didn't need a visa) or if not in error that you no longer applying for a visa (your trip requiring a visa has been cancelled), then we can get your policy refunded for you.

Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided! I also wanted to thank you on behalf of Cover For You for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers. As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include: Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.). Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family. Up to 20% off any insurance you take directly from us. You can access the club at https://www.coverforyou.com/club/