Excellent attention, help and service/ from start to finish. The young assistant was most helpful and even carried our purchase to the car. Couldn't ask for more.
The represenattive that spoke with us was helpful and went well beyond just making us feel welcome; she genuinely put herself out to ensure we got what we wanted!
I was cheated by Cousins sales person. We were shown this sofa which was on offer as it had a cosmetic problem. He showed me a small cosmetic problem. He said no other problem. Few days after it was...
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Hannah Nielen-Groen
Cousins Furniture
9 years ago
Thank you for taking the time to leave us feedback. We do appreciate it.
We are sorry that you are unhappy with your sofa.
Please accept our assurances that our sales staff would not have hidden a defect from you at the time of purchase.
If there is an issue with the sofa which was not discussed at the time of purchase please do not hesitate to contact our customer service department on 0121 665 2000 who will be happy to help rectify the situation.
I initally found it difficult to find a member of staff. Once I did the service was good. Well looked after & fully informed.
I would recommend more visible staff on the shop floor.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
