Costsaver 点评

Thank you for sharing your review of your recent tour with us! We're thrilled to hear you had such a positive experience. It's fantastic to know that you enjoyed the London to Rome itinerary. We'll be sure to pass on your kind words about our Travel Director and Coach Director. We really appreciate you taking the time to share your feedback. Thank you again for choosing Costsaver.

Thank you for sharing your feedback on your recent tour. We're glad you found the locations beautiful and enjoyed the itinerary. We appreciate you sharing your thoughts on the value of the tour. We understand your point about the varying hotel quality. We also note your comments regarding your hotel in Paris. We appreciate your positive comments about your Travel Director and Coach Driver. We'll be sure to pass them along. Thanks again for your review.

Thank you for your feedback. We're pleased to hear you found our service professional, knowledgeable, and fun. We're also glad you appreciated our Coach Driver's professionalism and excellent driving skills. We understand you experienced some issues with certain hotels, specifically Hotel Chromatics. We appreciate you bringing this to our attention. Thanks again for sharing your experience.

Thank you for taking the time to share your review with us. We sincerely appreciate your feedback and are delighted to hear that you had a great experience with Costsaver. Our Travel Directors and Coach Drivers are highly committed to providing exceptional service and professionalism to our customers, and we're thrilled to learn that they delivered on that promise during your trip. However, we're sorry that the hotel location fell short of your expectations. Our team takes great care in selecting hotels that offer our guests an immersive experience, whether through their proximity to cultural attractions or stunning natural surroundings. Your feedback has been shared with our Operations Team for further review. Thank you for being our guest.

Thank you for taking the time to share your detailed feedback. We are sincerely sorry to learn of your experience at the Castle Oaks House Hotel. Please accept our apologies for the condition of the accommodation, which clearly did not meet the standards we strive to uphold. Your comments regarding cleanliness, maintenance, and furnishings have been noted with concern and shared with our quality assurance team for further investigation and follow-up with the hotel. We also regret that the jaunting cart ride did not meet your expectations. We understand how disappointing it must have been to receive limited engagement from the driver, especially when historical context and interaction are anticipated as part of the experience. Your observations will be passed on to our local partners to ensure improvements are made. We are pleased to hear that you found the coach comfortable and that your Coach Driver professionalism contributed positively to your journey. Your recognition of the Travel Director’s historical knowledge is also appreciated, and we will reflect on your suggestions for a more personalised approach to guest engagement. Thank you once again for your valuable feedback. It plays a crucial role in helping us enhance the quality of our tours and guest experience.