Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

Cooksongold 点评 | https://www.feefo.com/reviews/cookson-gold-com 的客户服务点评 | Feefo

显示全部40,116条点评

Trusted Customer

经 Feefo 确认

10 years ago

Trusted Customer 就 Cooksongold 说了什么:

Fast and efficient :)

Emma

Cooksongold

10 years ago

Thank you for taking the time to review us. We are pleased to hear you are happy with our products and service here at Cooksongold. Regards Emma

产品评价

购买日期：07/04/2016

Trusted Customer

经 Feefo 确认

10 years ago

Trusted Customer 就 Cooksongold 说了什么:

Good service and good products and the website is easy and useful.

Very good delivery service always arrives in good time. Quality of the silver wires and chains is really good. However i would just like to say that free delivery over a certain order cost should...

Emma

Cooksongold

10 years ago

Dear Julie,

Thank you for your review.

We have no plans to offer permanent free post at this time but we have a new promotion starting the beginning of May, which we think you will be happy with.

Kind Regards,

Emma

产品评价

购买日期：17/03/2016

Trusted Customer

经 Feefo 确认

Northampton

10 years ago

Trusted Customer 就 Cooksongold 说了什么:

Fast, efficient, simple.

Orders are despatched promptly and accurately. Ordering is simplicity itself. You are kept fully informed during the ordering process.

Emma

Cooksongold

10 years ago

Thank you for taking the time to review us. We are pleased to hear you are happy with our products and service here at Cooksongold. Regards Emma

产品评价

购买日期：22/03/2016

Trusted Customer

经 Feefo 确认

Haying Island

10 years ago

Trusted Customer 就 Cooksongold 说了什么:

Absolutely a first class company to deal with

I have, over the years of buying items from them, received fantastic service. Even when having to return an item they have always been most helpful. Highly recommend this company to anyone. They have...

Emma

Cooksongold

10 years ago

Thank you for taking the time to review us. We are pleased to hear you are happy with our products and service here at Cooksongold. Regards Emma

产品评价

购买日期：07/03/2016

受信赖的顾客

经 Feefo 确认

10 years ago

My only problem occurs when one item I have ordered is not available and it's sent later by a courier rather than by my preferred method - Special delivery. The courier service is hopeless where I...

Emma

Cooksongold

10 years ago

Thank you for taking the time to review us. We are pleased to hear you are happy with our products and service here at Cooksongold. Regards Emma

产品评价

购买日期：23/03/2016

Trusted Customer

经 Feefo 确认

10 years ago

Trusted Customer 就 Cooksongold 说了什么:

Generally good

Think the web page and delivery are excellent but the prices are high for quite a few items.

Emma

Cooksongold

10 years ago

Dear Linda,

Thank you for your feedback regarding the website and delivery.

We regularly monitor other supplier’s prices and look to remain competitive.

If you feel we are out of line, we are happy for you to contact us on 0345 100 1122 and we can discuss prices.

Kind Regards,

Emma

购买日期：15/04/2016

Trusted Customer

经 Feefo 确认

Cambridge

10 years ago

Trusted Customer 就 Cooksongold 说了什么:

Support another company. Cookson Gold Customer service is the pits

I begrudge dealing with Cookson Gold due to their appalling customer service. Twice I have tried to return faulty products and I have been met with a wall of denial on both occasions. They seems to...

Emma

Cooksongold

10 years ago

Dear Hannah,

Thank you for your review, your feedback is really important to us.

We don't seem to be able to trace a history of issue's as you have described.

Please feel free to email us at info@cooksongold.com or call us on 03451001122 and we would be happy to resolve this with you.

Kind Regards, Emma

产品评价

购买日期：08/03/2016

Trusted Customer

经 Feefo 确认

Bristol, UK

10 years ago

Trusted Customer 就 Cooksongold 说了什么:

Excellent products and customer service

Always speedy, always helpful and always high quality products.

Emma

Cooksongold

10 years ago

Thank you for taking the time to review us. We are pleased to hear you are happy with our products and service here at Cooksongold. Regards Emma

产品评价

购买日期：15/03/2016

受信赖的顾客

经 Feefo 确认

10 years ago

forecast

lovely sunshine today

Emma

Cooksongold

10 years ago

Thank you for taking the time to review us. We are pleased to hear you are happy with our products and service here at Cooksongold. Regards Emma

产品评价

购买日期：31/03/2016

Trusted Customer

经 Feefo 确认

10 years ago

Trusted Customer 就 Cooksongold 说了什么:

It was easy to order and it arrived within 3 working days in ordinary post! wonderful!

Emma

Cooksongold

10 years ago

Dear Silvia, Thank you for your lovely review. We are pleased to hear you are happy with our products and service here at Cooksongold. Regards Emma

产品评价

购买日期：14/04/2016

没有收到评价邀请？

Feefo Trusted Service Awards

我们的独立奖项旨在表彰提供出色客户服务的顶级品牌。奖项的授予是根据来自其顾客的评分决定的。

什么是 Trusted Service Awards

为什么 Feefo 的评价是值得信赖的？

了解有关 Feefo 的更多信息

Cooksongold 点评

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Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？