Hello
I have checked your order and your parcel is still making it's way to you. It is currently with Swedish customs. Unfortunately we have no control over this, so it is a matter of waiting for them to complete their checks.
I have resent the tracking information to you so you can see the progress on your delivery.
I am sorry you are having to wait for your delivery.
Kind regards W2U.
Order arrived extremely quick and was updated with emails on order and tracking.
Veronica Killick
Chris Elli
3 years ago
Hello
We're really grateful and appreciate you taking the time to share your rating with us. Thank you for your custom.
Kind regards W2U.
购买日期:01/05/2023
0
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受信赖的顾客
经 Feefo 确认
3 years ago
The bracelet was delivered faster than expected!
It looks great & feels very comfortable.
Veronica Killick
Chris Elli
3 years ago
Hello
Thank you so much for taking the time to leave us such a lovely review. we are glad to hear that your experience was a simple and enjoyable one with us. Kind regards, W2U
I had not had the watch a week and it quit working. I had given as a gift. Submitted a ticket for repairs and got nothing so emailed again and they said it was to late.
Veronica Killick
Chris Elli
3 years ago
Hello
We offer a 60 day exchange / refund policy as clearly detailed on our website. Unfortunately the watch had been purchased long before this date. I can see you were advised of the warranty contact information for Timex and sent a copy of your receipt which is needed by them to repair the watch under the 2 year warranty. I am sorry we could not assist you further in this matter.
Kind regards W2U.
产品评价
购买日期:15/12/2022
0
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VS
Vuyani Sibuyi
经 Feefo 确认
3 years ago
Vuyani Sibuyi 就 Chris Elli 说了什么:
Quick delivery, just as advertised, the service is great
Veronica Killick
Chris Elli
3 years ago
Hello
Thank you for taking the time to leave us a positive review which is much appreciated.
Kind regards W2U.
购买日期:05/04/2023
0
分享
CP
Claudiu Pascalin
经 Feefo 确认
3 years ago
Claudiu Pascalin 就 Chris Elli 说了什么:
Highly recvomended.
Veronica Killick
Chris Elli
3 years ago
Hello
Thank you for taking the time to leave us positive feedback, we appreciate it very much.
Kind regards W2U.
Hello
Our Free European shipping is estimated to take 2-5 working days but we ask customers to allow up to 15 working days (3 weeks) as different country’s customs can take a bit longer. Please be aware that as this is a free delivery service it is not a fully trackable service.
Your package is currently being held by customs and unfortunately how long this customs process takes is out of our control.
I am sorry this has happened to you. I would suggest trying to contact your customs offices to see how much longer you are likely to wait.
Kind regards W2U.