Charles Trent 点评

Thanks again Tracy for choosing us! We really appreciate you taking the time to provide this valued feedback and 5⭐ review.

Thanks for choosing us Troy, albeit not your choice! We really appreciate your kind words, feedback and 5 star review.

Hi, thanks for your feedback and given the review provided we saw it fit to investigate further. After speaking to our Fleet Manager he confirmed that a text was sent with a provisional date, although when we called you we were informed that personal effects may be in the boot. In light of this our call handler notified our team leader and called you back (left a voicemail) advising you to remove any personal effects before the vehicle is collected. From experience, this demonstrates good customer service as due to the volume of vehicles collected annually (40,000+), it is more difficult to keep track of personal effects for scrap cars once they arrive on site. Therefore, we recommend you remove them before the point of collection. The original collection date was not made as a result of the personal effects issue, instead the car was collected promptly the next day.

Cheers Pauline! Thanks so much for your continued custom and kind words. Have a fab Easter Bank Holiday weekend from all of us here at Charles Trent!

Woop woop! That's what we like to hear Nadine. Thanks again for continuing to choose us and we look forward to helping you again next time you need us. Hopefully it's not too soon!

Thanks Andy! Cheers for the 5 star review and kind words 😃

Cheers for the feedback and 5 star review! We really appreciate you choosing us!