Chartered business insurance brokers providing cover for freelancers, contractors, SMEs and larger corporate companies in the UK
服务
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产品
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过去一年内的 条评价
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受信赖的顾客
10 years ago
Everything is handled professionally and swiftly with clarity.
Donna
Caunce O’Hara
10 years ago
Hi,
I am happy to hear that your experience with Caunce O'Hara has been good and that everything has been handled with care and swiftly for you. Thanks for taking the time to leave a review.
Thanks for leaving such a positive review. I am really pleased to hear that your experience of Caunce O'Hara has always been to the high standard of customer service we strive to provide.
Great to hear from you and thanks for leaving a review. I am delighted to hear the renewal service was prompt and you felt we delivered a good service to you.
It is difficult to assess the rating that should be applied, when it comes to annual insurance, things change, circumstances change, I would have expected some notification that the insurance premium...
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Katie
Caunce O’Hara
10 years ago
Good Afternoon,
Thank you for taking the time to leave this review.
We have attempted to call you today to discuss the renewal issue. I have also sent over an email to you with my contact details.
I can confirm that a renewal invitation was sent a month before the renewal was due, a confirmation email was sent when the policy automatically renewed. We have, however, been experiencing some issues with our automatic emails being sent to client junk mail (or SPAM).
I can confirm that we will arrange the full cancellation of your policy and a full refund back to your card.
Needed to amend my policy and found the website easy to navigate and completed my amendments quickly. No problems whatsoever.
Donna
Caunce O’Hara
10 years ago
Hi,
Great to hear from you and thanks for the review. It's great news to hear the website was easy to navigate and you had no issues processing amendments.
1. Phone call was answered promptly without 5 minutes on machine messages
2. Staff were friendly
3. My request was handled promptly and I was informed almost immediately
Donna
Caunce O’Hara
10 years ago
Hi,
Thanks for the review. I am really pleased to hear that your experience of our service at Caunce O'Hara was a positive one and that we dealt with everything efficiently and promptly.