The delivery chap from Lords was excellent. We are constrained, to say the least, when it comes to access for deliveries. But he used the crane on the lorry, navigating several obstacles, to drop the...
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受信赖的顾客
经 Feefo 确认
4 years ago
Could be better
Place my order for a Monday. Was called to say they were already fully booked so could it come Tuesday. I agreed. The Order was late. I had to chase it to find out what was going on. The poor...
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Madalina
Lords Builders Merchants
4 years ago
Thank you for taking the time to offer feedback. I am so sorry about your experience. We will follow up on this matter internally. Should you wish to speak to anyone please contact email@lordsbm.co.uk. Many thanks.
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RB
Richard Bentley
经 Feefo 确认
4 years ago
Richard Bentley 就 Lords Builders Merchants 说了什么:
Great service, turned up exactly when they said it would. Would recommend them definitely use again. Good price too
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MB
Martin Byrnes
经 Feefo 确认
4 years ago
Martin Byrnes 就 Lords Builders Merchants 说了什么:
Poor quality timber
Staff and delivery driver was excellent. I purchased 3 lengths of 6 x 3 treated timber. Absolutely rubbish. All twisted and bent. No use whatsoever for a garden retaining wall.
Jess
Lords Builders Merchants
4 years ago
Hi Martin. Many thanks for the feedback and apologies if the products delivered were not up to standard. Please can you drop us a line at websales@lordsbm.co.uk and we will try and resolve the issue for you? Many thanks.
MB
Martin Byrnes
4 years ago
Hi Jess,
Just tried to send an email to the websales@lordsbm.co.uk but got a bounce back that says "The group websales only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list"
Do you have a direct contact number?
Jess
Lords Builders Merchants
4 years ago
I am so sorry. You can either drop a line to email@lordsbm.co.uk or call Will on 020 3892 3899 and he will be able to help. Best wishes, Jess
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WW
William van den Wijngaard
经 Feefo 确认
4 years ago
William van den Wijngaard 就 Lords Builders Merchants 说了什么:
Perfect service as ever
These guys are totally customer service focussed and kept me up to date as to the status of the order.
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受信赖的顾客
经 Feefo 确认
4 years ago
Nice people in the office but AWFUL delivery service
They called on the day of my order to say that the plasterboard was damaged so they would need more days to find ones that were not damaged. The manager was nice and apologetic and sorted some out...
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Jess
Lords Builders Merchants
4 years ago
Many thanks for your feedback. I am so sorry about your experience. We will follow up on this matter internally. Should you wish to speak to anyone please contact email@lordsbm.co.uk or speak to Will on 020 3892 3899. Best wishes, Jess
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NC
Nuala Campbell
经 Feefo 确认
4 years ago
Nuala Campbell 就 Lords Builders Merchants 说了什么:
Good on line service
On line ordering was great and when my builder let me down at last minute they were fine about refunding the money
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受信赖的顾客
经 Feefo 确认
4 years ago
Delivered on time, no fuss.
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AV
Amadeo Vich
经 Feefo 确认
4 years ago
Amadeo Vich 就 Lords Builders Merchants 说了什么:
Ok delivery
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受信赖的顾客
经 Feefo 确认
4 years ago
Professional and very accommodating team with good quality materials !
Lords have accommodated all of my urgent delivery requests and the material quality if very good. Keep up the good work!
