I ordered a small number of large paving slabs (2 different sizes) online. I was contacted shortly afterwards by a friendly company employee to say that one of the slabs was backordered. The company...
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受信赖的顾客
经 Feefo 确认
4 years ago
Brilliant service
Lords always has the customer at heart. As a non-trade customer I sometimes need help and I am always treated with respect.
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受信赖的顾客
经 Feefo 确认
4 years ago
Great staff. Rubbish online presence.
Guys in the office were great. The system they have to work with is. Confused. And badly instigated. Orders placed on line are allocated to a depot based it seems, on stock availability. Not on the...
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Madalina
Lords Builders Merchants
4 years ago
Thank you for taking the time to offer feedback. We are sorry for the inconvenience. We will follow up on this matter internally. Should you wish to speak to anyone please contact email@lordsbm.co.uk.
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受信赖的顾客
经 Feefo 确认
4 years ago
Great customer service and delivered when promised. Happy with products
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AH
Andy Howard
经 Feefo 确认
4 years ago
Andy Howard 就 Lords Builders Merchants 说了什么:
Very helpful. Quick and efficient service
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GH
GH
经 Feefo 确认
Croxley Green
4 years ago
GH 就 Lords Builders Merchants 说了什么:
Delivered on time, excellent driver placing everything as requested on site
Easy online ordering.. Polite staff on the phone checking delivery details and very helpful delivery driver
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受信赖的顾客
经 Feefo 确认
4 years ago
Efficient, helpful and polite.
Brilliant customer service
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GM
Garry Molloy
经 Feefo 确认
4 years ago
Garry Molloy 就 Lords Builders Merchants 说了什么:
Fast and easy online purchase, delivery quick and professional.
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受信赖的顾客
经 Feefo 确认
4 years ago
Super service! Ordered twice and every time everything was great! Highly recommended!
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SZ
Sarah Zaher
经 Feefo 确认
4 years ago
Sarah Zaher 就 Lords Builders Merchants 说了什么:
Always phone to check stock before placing online order
Online order, was called to say what I ordered wasn’t in stock. Then had to fulfil stock from different warehouses.
Problems with delivery. Customer service could definitely be improved.
Madalina
Lords Builders Merchants
4 years ago
Hello, Sarah. Thank you for taking the time to offer feedback. We apologise for the inconvenience and we’re sorry your experience didn’t match your expectations. We will follow up on this matter internally. Should you wish to speak to anyone please contact us at email@lordsbm.co.uk. Many thanks.
