I telephoned to ask if the hotel could accomodate a single person and I was told that if that option isn't on the website then it's not available. So I emailed Caledonian and the person who received...
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Gemma Robertson
Caledonian Travel
1 month ago
Thank you for your review and we are so sorry that you had a negative experience with one of our team members on this occasion, this is not in line with our usual high standards and we will look into this internally.
We look forward to welcoming you on your trip and hope you have a wonderful time with us.
Kind regards
Gem
MK
MR KRAUSE
1 month ago
Thanks Gem, I appreciate you taking the time to reply and to look into this. I'm looking forward to the trip, Caledonian is such a friendly company to travel with. The star rating I gave was only for this particular booking experience. In fact I'm happy to give a much better rating for my overall experience with Caledonian.
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MC
MRS COOK
经 Feefo 确认
GBR
1 month ago
MRS COOK 就 Caledonian Travel 说了什么:
Easy and straight forward, staff are knowledgeable about all trips, and can answer any questions.
Gemma Robertson
Caledonian Travel
1 month ago
Thank you for taking the time to post your review, we really appreciate you and hope you have a lovely time with us on your next trip : ) Kind regards Gem
0
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MD
MS DARROCH
经 Feefo 确认
GBR
1 month ago
MS DARROCH 就 Caledonian Travel 说了什么:
Booking in store
From start to finish smoothly handled, request for quite room top floor quick call to hotel all sorted 😊Friendly helpful lady. Would definitely go to branch again.
Gemma Robertson
Caledonian Travel
1 month ago
Thank you for taking the time to post your review on our team and the service you received from them, we appreciate your feedback and it means a lot to us, we look forward to welcoming you on one of our holidays or short breaks soon : )
Kind regards
Gem
0
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MF
MRS FIELDHOUSE
经 Feefo 确认
1 month ago
MRS FIELDHOUSE 就 Caledonian Travel 说了什么:
Straight forward and easy to do.
Gemma Robertson
Caledonian Travel
1 month ago
Thank you for taking the time to post your review on our booking process, we really appreciate your feedback and we hope you have an amazing time with us! We look forward to welcoming you soon : )
Kind regards
Gem
0
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受信赖的顾客
经 Feefo 确认
2 months ago
Execlant better than any other travel company always help full
My booking was above and beyond excellant service. I travel with you every year. Going in sep and oct this year.girls are always help.explains everything you need to know
Gemma Robertson
Caledonian Travel
1 month ago
Thank you for taking the time to post your review on our booking process, we really appreciate your feedback and we hope you have an amazing time with us! We look forward to welcoming you soon : )
Kind regards
Gem
0
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受信赖的顾客
经 Feefo 确认
1 month ago
Temptations show
Very easy to book via the phone if you know what you’re looking for.
Gemma Robertson
Caledonian Travel
1 month ago
Thank you for taking the time to post your review on our booking process, we really appreciate your feedback and we hope you have an amazing time with us! We look forward to welcoming you soon : )
Kind regards
Gem
0
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受信赖的顾客
经 Feefo 确认
2 months ago
Gemma Robertson
Caledonian Travel
1 month ago
Thank you for your review, we appreciate your feedback, it means a lot to us. We hope you have a great time on your next trip with us : )
Kind regards
Gem
0
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MB
Mrs BEDFORD
经 Feefo 确认
GBR
2 months ago
Mrs BEDFORD 就 Caledonian Travel 说了什么:
Liverpool - great journey, driver was hilarious, hotel was great
Very easy process to book on line
I went into the Middlesbrough office - very helpful staff
Gemma Robertson
Caledonian Travel
1 month ago
Thank you for taking the time to post your review on our team and the service you received from them, we appreciate your feedback and it means a lot to us, we look forward to welcoming you on one of our holidays or short breaks soon : )
Kind regards
Gem
0
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受信赖的顾客
经 Feefo 确认
2 months ago
Very helpful and professional x
Very helpful x
Gemma Robertson
Caledonian Travel
1 month ago
Thank you for your review, we appreciate your feedback, it means a lot to us. We hope you have a great time on your next trip with us : )
Kind regards
Gem
0
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DE
Deborah
经 Feefo 确认
GBR
2 months ago
Deborah 就 Caledonian Travel 说了什么:
Love a mystery trip
Most trips have been great, the booking process is simple and the staff who contact you are lovely.
Gemma Robertson
Caledonian Travel
1 month ago
Thank you for taking the time to post your review on our booking process, we really appreciate your feedback and we hope you have an amazing time with us! We look forward to welcoming you soon : )
Kind regards
Gem
