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Caledonian Travel 点评 | https://www.feefo.com/reviews/caledonian-travel 的客户服务点评 | Feefo

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受信赖的顾客

经 Feefo 确认

7 years ago

5min and holiday booked very help full and polite

MRS SHIELDS

经 Feefo 确认

7 years ago

MRS SHIELDS 就 Caledonian Travel 说了什么:

Booked online which was very easy and straight forward.

MR STEWART

经 Feefo 确认

7 years ago

MR STEWART 就 Caledonian Travel 说了什么:

Bookings made very simple. Friendly staff

Already have booked again. Have used your Company many times with friends over the years both here and the Continent

受信赖的顾客

经 Feefo 确认

7 years ago

Cancelled Holiday

The holiday was cancelled but no options or alternatives were offered.

Chris

Caledonian Travel

7 years ago

Naturally, it was with great concern to learn of your disappointment with regards to the cancellation of your trip. I can fully appreciate your feelings on the matter and I would like to sincerely apologise for the disappointment and upset caused. I appreciate it is of little consolation, but I would like to explain that we are only able to offer tours based on our coach reaching a minimal running capacity. It would not be feasible for any operator to run breaks for only a handful of clients, the associated costs and ultimately the increased selling prices would not be at all realistic. I regret on this occasion it was deemed necessary to cancel your break and sincerely apologise for the inconvenience.

受信赖的顾客

经 Feefo 确认

7 years ago

Helpful customer service advisor

Aholiday for the same week had been cancelled because of lack of customer interest so I wanted another holiday for 20th May as I had already booked my cat into a cattery for the 5 day holiday. The...

受信赖的顾客

经 Feefo 确认

7 years ago

Good customer care.

Friendly and knowledgeable representative on telephone. When I received confirmation, all requests had been itemised. Excellent.

受信赖的顾客

经 Feefo 确认

7 years ago

Excellent service, friendly and always on time. Accommodation was great with good entertainment. Will definitely book with Caledonian Travel again.

MRS MCLEAN

经 Feefo 确认

7 years ago

MRS MCLEAN 就 Caledonian Travel 说了什么:

Very easy to book my holiday and also for the extra upgrades service was excellent

MRS HYNES

经 Feefo 确认

7 years ago

MRS HYNES 就 Caledonian Travel 说了什么:

Chap on phone I spoke to was very monosyllabic, unenthusiastic and I had to keep asking him questions he wasn't forthcoming with information at all I'm afraid.

Chris

Caledonian Travel

7 years ago

Thank you for taking the time to provide us with your feedback. Your comments have been forwarded to our General Manager who will take up with regards the service recieved.

MRS HANNAH

经 Feefo 确认

Motherwell

7 years ago