By Sarah is the sister-founded skincare brand with a big heart. Winners of the Feefo Platinum Trusted Service Award 2024.
服务
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产品
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过去一年内的 条评价
显^示全^部1,589条点^评
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Miranda Kelly
Maidstone
5 years ago
Miranda Kelly 就 By Sarah 说了什么:
Warm and friendly. Personal touch.
Customer Care
By Sarah
5 years ago
Hi Miranda, thank you so much for your 5* review of our customer service and your kind words. Lauren x
产品评价
Very natural feeling product, easy to use with no bad taste.
Customer Care
By Sarah
5 years ago
Hi Miranda, thank you very much for your 5* review! So pleased you are enjoying the 100% organic and 100% natural BY SARAH Organic Lip Balm. Lauren x
Easy to apply, cleanses skin perfectly. Very natural feeling product.
Customer Care
By Sarah
5 years ago
Hi Miranda, thank you very much for your 5* review of our new Green Clay Cleansing Balm! We're so pleased you are enjoying this 84% organic and 100% natural balm to gently and effectively cleanse your skin! Lauren
Moisturises skin well. I have combination skin type. No sticky feeling, very natural. Has given me lovely smooth skin.
Customer Care
By Sarah
5 years ago
Hi Miranda, thank you very much for your 5* review! We're so pleased the BY SARAH Organic Facial Oil is hydrating and nourishing your combination skin and giving you lovely smooth skin! And great that you purchased this with the Green Clay Cleansing Balm too - the perfect duo to cleanse and nourish your skin morning and night! Lauren x
购买日期:26/05/2018
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受信赖的顾客
5 years ago
A very swift and professional service. The inclusion of a handwritten note as a personal touch was lovely and much appreciated
Customer Care
By Sarah
5 years ago
Thank you very much for your 5* review! We're so thrilled you are enjoying our personalised customer service :) Lauren x
产品评价
Fantastic! At last, a product that does not react with my sensitive skin but that also nourishes it. Plus no animal testing.
Customer Care
By Sarah
5 years ago
Thank you very much for your 5* review! We're so pleased our Organic Facial Oil is nourishing your sensitive skin. We're proud to be certified cruelty-free and the Organic Facial Oil is also registered with The Vegan Society :) Lauren x
A lovely gentle cleanse that also removes makeup. Ideal for my sensitive skin.
Customer Care
By Sarah
5 years ago
Thank you very much for your 5* review! We are delighted you are enjoying the Green Clay Cleansing Balm and that it's gently and effectively cleansing and nourishing your sensitive skin. And great that you bought this with the Organic Facial Oil which feeds your skin with all the beautiful nutrients from the 99% certified-organic ingredients! Lauren x
购买日期:23/05/2018
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受信赖的顾客
6 years ago
Sarah was friendly, professional and answered all of my questions regarding the face oil. Brilliant service!
Customer Care
By Sarah
6 years ago
Thank you very much for your 5* review! It was my pleasure to answer your questions and help you make the switch to our organic skincare! So pleased you're enjoying our customer service - we look forward to seeing you again soon! Sarah x
产品评价
I enjoy using this face oil, particularly on an evening before bed. I can feel in the morning that having had it on my face overnight, my skin is hydrated and brightened.
I find it a little too oily
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Customer Care
By Sarah
6 years ago
Thank you for your review! We're delighted to hear you are enjoying using the BY SARAH Organic Facial Oil! And find it really easy to use and that it's free from any hidden, synthetic or artificial ingredients - it's 99% organic, vegan and cruelty-free too. The Organic Facial Oil acts as a primer beneath your make-up, and so trying a smaller amount in the morning is a good idea and also gently massaging into your skin will aid the absorption of the oil. Sarah x
购买日期:23/05/2018
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受信赖的顾客
6 years ago
good service, good product, and a little handwritten note from Sarah made it an excellent experience
Customer Care
By Sarah
6 years ago
Thank you very much for your 5* review and recommendation for others to buy BY SARAH LONDON too! Sarah and I are so happy to hear you are enjoying our excellent customer service and our natural and organic skincare! Lauren x
产品评价
Good product, I felt it helped redness of the skin
Customer Care
By Sarah
6 years ago
Thank you so much for your 5* review! I'm so glad to hear our Organic Facial Oil has helped with redness: that's the organic pumpkin seed oil working its magic - it's rich in fatty acids and acts as an outstanding anti-inflammatory; helping to calm and soothe redness, keeping skin hydrated and firm. Lauren x
购买日期:18/05/2018
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Sara Adams
London
6 years ago
Sara Adams 就 By Sarah 说了什么:
Wonderful customer service! I had a few questions about their products before purchasing and Sarah responded swiftly and kindly. Quick delivery and the handwritten note was a lovely touch. Excellent!
Customer Care
By Sarah
6 years ago
Hi Sara, we're so pleased you are enjoying our excellent customer service and quick delivery! Thank you very much for your 5* star review! It was my pleasure to answer your questions and we're delighted that you are enjoying using the BY SARAH LONDON collection. Sarah x
产品评价
So far, it's been a week and I have really enjoyed Organic Facial Oil after the Green Clay Cleansing Balm. The whole experience is luxurious from the packaging to the touch of the product on your skin
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Customer Care
By Sarah
6 years ago
Thank you so much for such a wonderful 5* review, Sara! It's great that you are enjoying the benefits of using our BY SARAH LONDON Green Clay Cleansing Balm (84% organic, cruelty-free) and Organic Facial Oil (99% organic, vegan and cruelty-free). We're passionate about using the finest quality natural and organic ingredients to feed your skin with the very best nutrients, and we're delighted that you're noticing the benefits with your lovely glowing skin :) We will always detail a full ingredient list on the front label of each of our products so you know exactly what you're giving your skin - nothing hidden, artificial or synthetic. Sarah x
So far, it's been a week and I have really enjoyed using the Green Clay Cleansing Balm. It smells lovely and feels really nice on the skin and it washes off without drying my skin out.
Customer Care
By Sarah
6 years ago
Thank you very much for your 5* review, Sara! We're thrilled you are really enjoying using the Green Clay Cleansing Balm. The beautiful Organic Apricot Oil and Organic Virgin Coconut Oil are gently cleansing your skin without drying it, while the French Green Clay gently exfoliates and the Organic Beeswax provides antioxidants and anti-inflammatory comfort to your skin. Enjoy! Sarah x
购买日期:11/05/2018
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受信赖的顾客
6 years ago
Excellent, quick delivery and lovely products.
Customer Care
By Sarah
6 years ago
Thank you for your 5* star review! We're so happy you are enjoying our skincare collection as well as our excellent customer service :) We look forward to your next visit to BY SARAH soon. Lauren x
产品评价
Customer Care
By Sarah
6 years ago
Thank you so much for your 5* review :D Lauren x
购买日期:01/05/2018
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Sophie Atalar
6 years ago
Sophie Atalar 就 By Sarah 说了什么:
My experience of BY SARAH has been absolutely wonderful. My products were packaged beautifully, with personalised touches and arrived so quickly after purchase. The products themselves (I bought the M
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Customer Care
By Sarah
6 years ago
Such kind words! Thank you so much for your 5* review, Sophie! We're thrilled you are enjoying our customer service and the BY SARAH Organic Facial Oil (99% organic) and Organic Lip Balm (100% organic). We believe in the power of natural and organic skin care and we're so pleased you are seeing the benefits too! We look forward to your next order with us soon :) Lauren x
产品评价
Customer Care
By Sarah
6 years ago
Thank you for your 5* review, Sophie!
购买日期:14/12/2017
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Olga Parfiryeva
6 years ago
Olga Parfiryeva 就 By Sarah 说了什么:
Really lovely oils, the face oil is great for my very sensitive allergic skin. Sarah is also great with getting in touch, I had some questions and she was very nice to detail everything out. Not to me
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Customer Care
By Sarah
6 years ago
Hi Olga, thank you so much for your glowing 5* review! We really appreciate you taking the time to let us know that you're enjoying our customer service and BY SARAH Organic Facial Oil and Organic Body Oil! It was my pleasure to speak with you and I'm so glad that our natural and organic skin care is comforting your sensitive skin. Sarah x
产品评价
Customer Care
By Sarah
6 years ago
Hi Olga, thank you very much for your 5* review! We're so pleased you love our award-winning Organic Facial Oil! Sarah x
Customer Care
By Sarah
6 years ago
Hi Olga, thank you very much for your 5* review! We're thrilled you're loving this beautiful blend of 99% organic, 100% natural, plant-based oils. Sarah x
购买日期:25/03/2018
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受信赖的顾客
6 years ago
Excellent service-brilliant products!
Customer Care
By Sarah
6 years ago
Thank you very much for your 5* review! We're so happy you're enjoying our excellent customer service and our BY SARAH Organic Body Oil! We hope you visit us again soon. Lauren x
购买日期:25/03/2018
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Julie
Hastings
6 years ago
Julie 就 By Sarah 说了什么:
Your facial oil arrived speedily anc well packaged . I have been using it for a month now and love the way it feels on my face
Customer Service
By Sarah
6 years ago
Hi Julie, thank you very much for your 5* review! Great to hear that the BY SARAH Organic Facial Oil arrived quickly and you liked the packaging (which is recyclable too). So pleased you're loving the oil! Your skin is being fed with the very finest, natural and organic plant-based oils which is just the best feeling for skin care! Lauren x
When Lauren was diagnosed with acute myeloid leukaemia, her sister, Sarah, became her stem cell donor and saved Lauren's life.
As Lauren recovered, Sarah struggled to find natural yet effective products to soothe and revitalise Lauren's cancer ravaged skin.
So she decided to develop her own formulas and, with this act of sisterly love, skincare By Sarah was born.
When Lauren was diagnosed with acute myeloid leukaemia, her sister, Sarah, became her stem cell donor and saved Lauren's life.
As Lauren recovered, Sarah struggled to find natural yet effective products to soothe and revitalise Lauren's cancer ravaged skin.
So she decided to develop her own formulas and, with this act of sisterly love, skincare By Sarah was born.