I was very disappointed with my recent purchase from Clifford James, a Halogen Oven which was completely shattered when it arrived . Possibley due to poor packing. I was even more upset when I read...
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Clifford James
Cooks Professional
16 years ago
Sorry to hear that your order arrived damaged. We have recently been in touch with the manufacturers of this item and they have actually improved the packaging for the latest batch we are having delivered so hopefully this should not happen again.
It looks as though we should be receiving the goods back today so your refund (in full, including the postage) will be processed shortly.
If you have any further queries, please do not hesitate to contact us.
not very happy.service is very poor especially as you are charged for it.
受信赖的顾客
16 years ago
not very happy.service is very poor especially as you are charged for it.
Clifford James
Cooks Professional
16 years ago
Very sorry to hear that! Sadly we are in the hands of our courier and unfortunately items do from time to time get damaged in transit, this is a risk we have to take with mail order. However, as soon as we receive the goods back from the courier we will issue the replacement straight away. i can also inform you that the manufacturers have improved the packaging and it has been tested without a single damaged unit.
If there is anything else we can help with, please get in touch.
受信赖的顾客
16 years ago
the oven was returned on the 14th of november 2008.you will of received by now .
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受信赖的顾客
16 years ago
购买日期：05/11/2008
practical catalogue
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受信赖的顾客
16 years ago
购买日期：05/11/2008
Item arrived promptly and in good condition.
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受信赖的顾客
16 years ago
购买日期：05/11/2008
A little dissapointed with the time it takes to reach full temperature.
I would like to point out that when I recieved my halogen oven I was dissopointed to find no recipe book included. The advert told you all the various things you can do like cooking whole meals (my...
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Clifford James
Cooks Professional
16 years ago
I am afraid that the halogen oven is not supplied with a receipe book and is not advertised as being supplied with one. There are basic timings in the instruction book, if you have not received this, please get in touch and we can email you a copy of the instructions. Our email address is customerservice@clifford-james.co.uk
Disappointed. The premium phone line is unnecessary. A standard land line would suffice. Especially as I was on hold for 9 mins. The item arrived broken in transit and the collection/replacement has...
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Clifford James
Cooks Professional
16 years ago
Thank you for taking the time to leave us your feedback and I am sorry to hear that the goods were damaged in transit and that the first collection did not turn up.
I can see from your account that another collection was arranged yesterday, so if you have any further difficulties, please get in touch and we can then maybe make some alternative arrangements.
Goods arrive well packed, but when used the plastic carrier was found to be split. We have rung the number given and it took 7 calls to get through, we were advised to send the broken part back,...
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Clifford James
Cooks Professional
16 years ago
Very sorry to hear that your oven was damaged in transit. There is actually a pre paid returns label on the way to you which can be used with Royal Mail. If you have already returned the part, please let us know how much it is and we will refund that for you.
If you wish to get in touch, please do so on either 0871 911 7000 or customerservice@clifford-james.co.uk
At Cooks Professional we love everything to do with food, whether it be the preparation, the cooking, or the most enjoyable part – eating food. Our aim is to present you with the latest kitchen must-haves making the time spent in your kitchen more enjoyable.
At Cooks Professional we love everything to do with food, whether it be the preparation, the cooking, or the most enjoyable part – eating food. Our aim is to present you with the latest kitchen must-haves making the time spent in your kitchen more enjoyable.
