Thank you for your feedback and we are so sorry there were no samples in your delivery. We appreciate that is rather frustrating. Before you reach checkout, and after you have selected samples, there is a button 'ADD SAMPLES TO BAG'. It isn't very intuitive as it is easy to make the sample selection and move straight to checkout, without making the extra click. We need to change this. We will be in touch shortly via email with a small gesture for you. Wishing you a wonderful day and hope you are enjoying the product!
It would help if you sent a full tub of the shaving cream: mine was a third full only.
There also is no straightforward way to returnurn the product and with the London outlet shut,it seems that I...
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Brummells of London
Brummells of London
7 years ago
We are so sorry that you received a faulty shaving cream. We will drop you an email now to arrange for a replacement to be sent out to you asap. We are always on hand via our customer service email to resolve any issues. If an item is ever received damaged or faulty, we will always replace. For reference, our returns policy is here via the website: https://www.brummellsoflondon.com/returns.
The service is worthy of 5 stars.I received my order within the stated time each time I have ordered from you.Also you emailed me when my item came in as it was out of stock.I didn't have long to...
