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Brightwater Holidays 点评 | https://www.feefo.com/reviews/brightwater-holidays 的客户服务点评 | Feefo

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受信赖的顾客

26 days ago

购买日期：24/05/2025

Too many last minute changes to the program. Difficult to communicate with the office staff. Too expensive for single person supplement Lack of forward planning was disappointing for a professional...

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Lauren

Brightwater Holidays

1 day ago

Thank you for your feedback. We're glad you chose to travel with us and appreciate you taking the time to share your experience. Your comments regarding communication, planning, and travel arrangements have been noted and shared with the relevant teams.

受信赖的顾客

1 day ago

Disappointed with the lack of a speedy response considering that the lives of customers was at risk from a dangerous driver. I had to ask him to pull over to protect my fellow travellers and to give him time to calm down. You spoke to me a week ago and I had hoped to receive another call back rather than a response to a feedback form I sent in weeks ago. Because of this lack of communication I regret that I have reduced my stars to bad. Customers lives were at risk and without us you don't have a business.

受信赖的顾客

3 hours ago

I am disappointed that after the conversation with Lindsey today that Brightwater management do not appreciate that my intervention saved them thousands of pounds of insurance premiums/ compensation. £50 extra for helping them is a derisive amount in the circumstances. They also need to ensure that this does reoccur

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受信赖的顾客

6 hours ago

购买日期：18/06/2025

Jane Austen v Mary Shelley

The Jane Austen trip with Lucy Worsley was excellent. The program even allowed for me to visit Winchester Cathedral which I think should be part of the official tour. Chawton and Bath were both...

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受信赖的顾客

6 hours ago

购买日期：19/06/2025

Expensive but enjoyable with a good crowd of fellow travellers

Our tour manager ( Michael Gill ) was excellent with good information on the gardens we were visiting and very caring. All the gardens were very interesting and we were blessed with sunshine. Sarah...

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受信赖的顾客

8 hours ago

购买日期：19/06/2025

Disappointed with arrangements

Rearrangement of the itinerary meant that I had to book an overnight stay in London. The return journey meant a later time for connecting with onward travel home and therefore more expense for me....

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受信赖的顾客

1 day ago

购买日期：18/06/2025

Adequate holiday company

Generally OK. The itinerary was incomplete when we booked the holiday.

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受信赖的顾客

13 days ago

购买日期：06/06/2025

very good. all my queries were dealt with promptly.

Lauren

Brightwater Holidays

1 day ago

Thank you for your positive feedback!

受信赖的顾客

1 day ago

None

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受信赖的顾客

1 day ago

购买日期：18/06/2025

itinerary changes

i was not impressed with Brightwater’s service. they changed the itinerary at the last minute which caused me quite a few problems; i asked for a room near the lift and without stairs and my room...

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受信赖的顾客

1 day ago

购买日期：13/06/2025

Prior to the trip correspondence erroneously sent to one department was not passed the the correct department so no action or replies received. Confirmation that for 2 of us there would be 'walk in...

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受信赖的顾客

5 days ago

购买日期：11/06/2025

Excellent but needs a few tweaks

The tour was excellent but felt rushed. The guide was excellent. The hotel room was excellent, the food was good. The coach was seriously inadequate.

Lauren

Brightwater Holidays

1 day ago

Thank you for your feedback. We're glad to hear you enjoyed the tour and appreciated the excellent guidance, comfortable hotel, and good food. Your comments have been shared with the team to help shape and enhance future tour development.

受信赖的顾客

1 day ago

My comment about the coach being totally inadequate has not been addressed at all by Brightwater. I therefore lower my score for the tour from 4 stars to 3.

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受信赖的顾客

13 days ago

购买日期：06/06/2025

Overall very good

Excellent The guide was informative and amusing. The driver first class . The programme well balanced and interesting. The hotel was a bit worn but the staff were helpful

Lauren

Brightwater Holidays

1 day ago

Thank you for your fantastic feedback! We are so pleased you enjoyed your tour and hope to welcome you back very soon.

受信赖的顾客

1 day ago

No more

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关于Brightwater Holidays

Brightwater Holidays are specialists in escorted Garden Tours at home within the British Isles and on to the wider horticultural world of continental Europe and exotic faraway lands. We also have a growing portfolio of interesting Archaeological and Historic holidays throughout the ancient world, and a collection of Scottish holidays second to none. All tours are well planned and well-paced escorted throughout by the best guides in their field.

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01722 713800

Unit 4 Oakridge Office Park, Southampton Road, Salisbury, Wiltshire, sp5 3ht, United Kingdom